Luxury Client Experience Ambassador

Tiffany & Co.; New York (NY); On-site; USD 27,000 - 36,000; Full time

Job summary

The Tiffany Ambassador role at The Landmark places you at the heart of a luxury client journey, greeting and guiding guests with the Tiffany Touch and bespoke conversations. You will contribute to an exceptional in-store experience through warm interactions and knowledgeable storytelling that elevates brand desirability and client satisfaction.

Stationed across The Landmark, ambassadors embody the Tiffany Warm Welcome and collaborate with Client Advisors to meet selling goals while supporting

Qualifications

• Minimum of 2 years of retail, or luxury retail store experience or relevant client-related experience.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Must have authorization to work in the United States

Responsibilities

• Welcome all clients in a warm and courteous manner, helping to create an exemplary luxury experience that positively impacts both service and sales.
• Exhibit passion and instill inspiration using storytelling to share knowledge of the World of Tiffany.
• Consistently deliver a knowledgeable and curated experience for every client.
• Attend to the needs of internal and external clients while greeting and directing clients throughout the Landmark ensuring Tiffany expectations are always delivered.
• Engage in bespoke conversations to elevate the in-store experience and discern client needs, partnering them with the appropriate Client Advisor to achieve sales goals.
• As dictated by the needs of the business, support all hospitality, tours, and selling events through various means including door coverage, elevator operation, Hospitality support, and BOH support.
• Accurately manage floor waiting lists and execute efficiencies and best practices to better support in-store experience.
• Communicate with management any potential service issues in a timely manner.
• Share client interactions and impressions of the brand with management.
• Fosters collaboration and works best in a team environment.
• Support Company Initiatives and demonstrate agility when it comes to change.

Skills

Retail experience

Hospitality

Customer service

Education

Fine or performing arts degree

Job description

The Tiffany Ambassador role at The Landmark places you at the heart of a luxury client journey, greeting and guiding guests with the Tiffany Touch and bespoke conversations. You will contribute to an exceptional in-store experience through warm interactions and knowledgeable storytelling that elevates brand desirability and client satisfaction.

Stationed across The Landmark, ambassadors embody the Tiffany Warm Welcome and collaborate with Client Advisors to meet selling goals while supporting