Tiffany & Co. Ambassador - The Landmark

Tiffany & Co.; New York (NY); On-site; USD 28,000 - 36,000; Full time

Job summary

The Tiffany Ambassador role at The Landmark centers on delivering the Tiffany Touch to every client, creating a luxury experience through storytelling and bespoke service. Based in New York, this role supports hospitality, tours, and selling events, greets clients, and maintains floor waiting lists while coordinating with Client Advisors to meet sales goals.

Requires 2 years in retail or related fields, flexibility for days, nights, weekends, and holidays, and US work authorization.

Qualifications

• Minimum of 2 years of retail, or luxury retail store experience or relevant client-related experience.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Must have authorization to work in the United States.

Responsibilities

• Welcome clients in a warm, courteous manner and deliver a luxury in-store experience.
• Engage in bespoke conversations and storytelling to elevate the client journey.
• Support hospitality, tours, and selling events as needed.
• Attend to internal and external clients while directing them to the right Advisor.
• Manage floor waiting lists and coordinate with management on service issues.

Skills

Retail experience

Luxury retail

Customer service

Education

Bachelor's degree in Fine or Performing Arts

GIA coursework preferred

Job description

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It's a skill that we've been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past whiledreaming of our future. We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.'s continued legacy.

Overview

The Tiffany Ambassador will deliver the Tiffany Touch to every client they interact with and set the tone for their visit to The Landmark. Ambassadors connect daily with clients, building brand desirability through unique face-to-face interactions and inspiring storytelling. Stationed throughout The Landmark, Tiffany & Co. Ambassadors have a significant influence on the client's journey and experience within the store. Tiffany & Co. Ambassadors greet and welcome clients as the embodiment of the Tiffany Warm Welcome and hold the critical position of embodying the brand through every client interaction.

Support Client Experience:

• Welcome all clients in a warm and courteous manner, helping to create an exemplary luxury experience that positively impacts both service and sales.
• Exhibit passion and instill inspiration using storytelling to share knowledge of the World of Tiffany.
• Consistently deliver a knowledgeable and curated experience for every client.
• Attend to the needs of internal and external clients while greeting and directing clients throughout the Landmark ensuring Tiffany expectations are always delivered.
• Engage in bespoke conversations to elevate the in-store experience and discern client needs, partnering them with the appropriate Client Advisor to achieve sales goals.
• As dictated by the needs of the business, support all hospitality, tours, and selling events through various means including door coverage, elevator operation, Hospitality support, and BOH support.
• Accurately manage floor waiting lists and execute efficiencies and best practices to better support in-store experience.
• Communicate with management any potential service issues in a timely manner.
• Share client interactions and impressions of the brand with management.
• Fosters collaboration and works best in a team environment.
• Support Company Initiatives and demonstrate agility when it comes to change.

Experience

Required:

• Minimum of 2 years of retail, or luxury retail store experience or relevant client-related experience (e.g., hospitality, museum/art gallery, etc.).
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Must have authorization to work in the United States

Desired:

• A college/university degree with a fine or performing arts focus.
• Gemological Institute of America (GIA) coursework is preferred.
• The ability to speak multiple languages.

Tiffany & Co. is formed from many facets - talented people who make our community stronger with their creativity, perspective, and lived experience. This is why diversity, equity, inclusion, and belonging (DEIB) are at the core of our business and our culture. We're committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights.

We believe reaching your full potential requires a solid foundation, and your well-being is a central pillar. Tiffany employees are eligible for comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well-being. We also offer competitive pay, medical, dental, and vision insurance, 401(k) plans with company match, paid time off, alongside other meaningful employee offerings.

The hiring range for this position ranges from $19.72 - $26.00 per hour. The rate of pay offered will be dependent upon candidates' relevant skills and experience.