Luxury Client Development Specialist

LVMH Group; Orlando (FL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Bonus or commission structure

Paid time off

401k

Job summary

TAG Heuer, a luxury brand under LVMH, seeks a Client Development Specialist who drives boutique sales through personal clienteling, product storytelling, and seamless omnichannel experiences. You will collaborate with team members, maintain brand standards, and contribute to daily store operations while leveraging CEGID and Salesforce to build lasting client relationships.

The role emphasizes high service standards, event participation, and proactive ideas for merchandising, clientengagement,

Qualifications

• Knowledge of luxury retail environment (2 years experience)
• Knowledge / passion for watches, new trends in lifestyle, new technologies and sports
• Fluent in English + Spanish; third language is a plus
• Selling skills: client discovery, product presentation, storytelling, upselling, handling objections, closing sales
• Understanding of sales KPIs: traffic, conversion, value, ASP
• Knowledge of Client and Clienteling KPIs
• Knowledge of digital tools
• Brand DNA, history & collections knowledge
• Knowledge of Front and Back tools
• Knowledge of Brand Retail Procedures

Responsibilities

• Maintain and grow client relationships through direct clienteling and outreach.
• Coordinate Aftersales operations until watch return.
• Ensure compliance with grooming, attitudes, and Visual Merchandising guidelines.
• Support daily boutique operations: inventory, cash, security, opening/closing.
• Leverage CRM tools to collect qualitative client data and tailor outreach.

Skills

Fluent English

Spanish

Selling skills

Client discovery

Upselling

Storytelling

Objections handling

Communication skills

Tools

CEGID

Salesforce

Job description

TAG Heuer, a luxury brand under LVMH, seeks a Client Development Specialist who drives boutique sales through personal clienteling, product storytelling, and seamless omnichannel experiences. You will collaborate with team members, maintain brand standards, and contribute to daily store operations while leveraging CEGID and Salesforce to build lasting client relationships.

The role emphasizes high service standards, event participation, and proactive ideas for merchandising, clientengagement,