Luxury Client Development Lead (CRM & Clienteling)

Loro Piana; New York (NY); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Healthcare benefits

Fertility support

Adoption & surrogacy

Tuition reimbursement

Mental health support

Job summary

Loro Piana in New York seeks a Client Development Specialist to strengthen client relationships and curate elevated shopping experiences. You will support the sales team with CRM initiatives and drive clienteling using the myTOUCH app.

You will manage client data, tailor shopping journeys, and collaborate with the Marketing CRM teams across EMEA and WW Digital to ensure data capture and retention goals are met.

Qualifications

• 3+ years of sales and CRM experience.
• Strong knowledge of customer data analysis and relationship building.
• Proficient in Microsoft Office, Excel, and other digital tools.
• Excellent interpersonal, customer service, and teamwork skills.
• General knowledge of sales, operations, and inventory.
• Ability to lift and move up to 40 pounds.

Responsibilities

• Lead daily, weekly, and monthly clienteling strategy to enhance and support the performance of our sales team.
• Maintain and update client data to ensure the accuracy of our CRM database.
• Develop our clients through their Loro Piana journey and tailor shopping experiences to their needs.
• Oversee the use of clienteling reporting tools from the Marketing Team, ensuring data capture, frequency, and retention goals are met using the "myTOUCH" app within the store.
• Act as the primary contact point for the EMEA Marketing CRM team and WW Digital in-store team regarding all CRM and myTOUCH projects and activities.
• Provide the sales team with ongoing support for CRM and myTOUCH training and development.
• Manage and nurture strong relationships with clients to maximize satisfaction and enhance every aspect of the business relationship.
• Develop and incorporate comprehensive product knowledge to drive sales performance.
• Collaborate with fellow team members to ensure a seamless shopping experience for our clients and contribute to the overall success of the store.

Skills

CRM experience

Customer data analysis

Interpersonal skills

Teamwork

Sales experience

Operations knowledge

Inventory knowledge

Excel

MS Office

Tools

myTOUCH

CRM software

Job description

Loro Piana in New York seeks a Client Development Specialist to strengthen client relationships and curate elevated shopping experiences. You will support the sales team with CRM initiatives and drive clienteling using the myTOUCH app.

You will manage client data, tailor shopping journeys, and collaborate with the Marketing CRM teams across EMEA and WW Digital to ensure data capture and retention goals are met.