Loro Piana, Client Development Manager, Madison Avenue, New York (On-site)

Loro Piana; New York (NY); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Healthcare benefits

Fertility support

Adoption & surrogacy

Tuition reimbursement

Mental health support

Job summary

Loro Piana in New York seeks a Client Development Specialist to strengthen client relationships and curate elevated shopping experiences. You will support the sales team with CRM initiatives and drive clienteling using the myTOUCH app.

You will manage client data, tailor shopping journeys, and collaborate with the Marketing CRM teams across EMEA and WW Digital to ensure data capture and retention goals are met.

Qualifications

• 3+ years of sales and CRM experience.
• Strong knowledge of customer data analysis and relationship building.
• Proficient in Microsoft Office, Excel, and other digital tools.
• Excellent interpersonal, customer service, and teamwork skills.
• General knowledge of sales, operations, and inventory.
• Ability to lift and move up to 40 pounds.

Responsibilities

• Lead daily, weekly, and monthly clienteling strategy to enhance and support the performance of our sales team.
• Maintain and update client data to ensure the accuracy of our CRM database.
• Develop our clients through their Loro Piana journey and tailor shopping experiences to their needs.
• Oversee the use of clienteling reporting tools from the Marketing Team, ensuring data capture, frequency, and retention goals are met using the "myTOUCH" app within the store.
• Act as the primary contact point for the EMEA Marketing CRM team and WW Digital in-store team regarding all CRM and myTOUCH projects and activities.
• Provide the sales team with ongoing support for CRM and myTOUCH training and development.
• Manage and nurture strong relationships with clients to maximize satisfaction and enhance every aspect of the business relationship.
• Develop and incorporate comprehensive product knowledge to drive sales performance.
• Collaborate with fellow team members to ensure a seamless shopping experience for our clients and contribute to the overall success of the store.

Skills

CRM experience

Customer data analysis

Interpersonal skills

Teamwork

Sales experience

Operations knowledge

Inventory knowledge

Excel

MS Office

Tools

myTOUCH

CRM software

Job description

Position

Loro Piana is an Italian luxury Maison founded in 1924, known for creating the finest quality textiles, ready-to-wear collections, accessories, and bespoke garments. Our dedication to exceptional craftsmanship and use of the world’s finest raw materials positions us a leader in the luxury industry. As an iconic Maison within the LVMH group, we uphold a strong commitment to unparalleled quality and excellence.

Position

Loro Piana is an Italian luxury Maison founded in 1924, known for creating the finest quality textiles, ready-to-wear collections, accessories, and bespoke garments. Our dedication to exceptional craftsmanship and use of the world’s finest raw materials positions us a leader in the luxury industry. As an iconic Maison within the LVMH group, we uphold a strong commitment to unparalleled quality and excellence.

General Purpose of the Position

We are seeking a Client Development Specialist to join our team at Loro Piana. You will play a pivotal role in our commitment to building strong client relationships and curating elevated shopping experiences. Your passion for Loro Piana products and sales will help you deliver exceptional support to the sales team while cultivating exceptional clienteling. Collaborating closely with key stakeholders, you will execute key CRM initiatives and contribute to the overall success of the business.

Job Responsibilities

Key Responsibilities

• Lead daily, weekly, and monthly clienteling strategy to enhance and support the performance of our sales team.
• Maintain and update client data to ensure the accuracy of our CRM database.
• Develop our clients through their Loro Piana journey and tailor shopping experiences to their needs.
• Oversee the use of clienteling reporting tools from the Marketing Team, ensuring data capture, frequency, and retention goals are met using the "myTOUCH" app within the store.
• Act as the primary contact point for the EMEA Marketing CRM team and WW Digital in-store team regarding all CRM and myTOUCH projects and activities.
• Provide the sales team with ongoing support for CRM and myTOUCH training and development.
• Manage and nurture strong relationships with clients to maximize satisfaction and enhance every aspect of the business relationship.
• Develop and incorporate comprehensive product knowledge to drive sales performance.
• Collaborate with fellow team members to ensure a seamless shopping experience for our clients and contribute to the overall success of the store.

Profile

Skills And Abilities Required

• 3+ years of sales, VIC, and CRM experience, preferably in a luxury retail environment.
• Strong knowledge of customer data analysis and relationship building.
• Proficient in Microsoft Office, Excel, and other digital tools.
• Excellent interpersonal, customer service, and teamwork skills.
• General knowledge of sales, operations, and inventory.
• Ability to lift and move up to 40 pounds.

Additional Information

ADDITIONAL INFORMATION

What we offer

At Loro Piana, we believe in fostering a supportive and rewarding work environment that values our employees' well-being and growth.

• We offer a comprehensive range of benefits including healthcare, fertility support, adoption and surrogacy, tuition reimbursement and mental health support.

EEO Statement

We strive to create a culture of inclusion where everyone has a sense of belonging. Our goal is to ensure that our outreach and recruiting efforts generate diverse identities and perspectives that will be valued and can thrive. We are continuously assessing our employee and candidate populations to identify ways to ensure they are all-encompassing and equitable.

Compensation

Loro Piana uses the published salary range as a guideline to provide our employees with market-competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure. While the published salary range is a good faith reflection of the targeted salary level for the position, Loro Piana reserves the right to pay outside of the published salary range of $100,000.00 to $125,000.00 per year.