Luxury Store Concierge & Client Relations Specialist

Loro Piana; Beverly Hills (CA); On-site; USD 40,000 - 52,000; Full time

Job summary

Loro Piana in Beverly Hills is seeking a Store Support Specialist to assist the sales team and elevate the luxury shopping experience. You will coordinate with colleagues, apply product expertise, manage transactions, and support daily operations.

You will build meaningful client relationships, utilize clienteling tools, and help CRM initiatives by logging client data and tailoring service to individual preferences. A passion for luxury goods and exceptional hospitality are essential.

Qualifications

• Experience in luxury/retail preferred.
• Strong client-focused communication skills.
• Ability to maintain product knowledge across categories.

Responsibilities

• Facilitate the sales process and elevate the client experience with hospitality and expert assistance.
• Support the sales team with product knowledge to enhance the client experience.
• Build client relationships via emails, handwritten notes, calls, and clienteling app to boost sales.
• Support CRM by recording and updating client information for future opportunities.
• Promote new products through personalized outreach to increase awareness and interest.
• Assist in maintaining store displays to align with brand standards.

Skills

Customer service

Clienteling

CRM experience

Product knowledge

Tools

CRM software

POS system

Job description

Loro Piana in Beverly Hills is seeking a Store Support Specialist to assist the sales team and elevate the luxury shopping experience. You will coordinate with colleagues, apply product expertise, manage transactions, and support daily operations.

You will build meaningful client relationships, utilize clienteling tools, and help CRM initiatives by logging client data and tailoring service to individual preferences. A passion for luxury goods and exceptional hospitality are essential.