Loro Piana, Client Development Manager - NY, Madison Avenue

LVMH Group; Madison (WI); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Healthcare

Fertility support

Tuition reimbursement

Mental health support

Job summary

A luxury brand company is seeking a Client Development Manager to lead clienteling strategies and enhance sales performance in Madison. This role involves maintaining client data, tailoring shopping experiences, and supporting CRM initiatives, requiring over 3 years of experience in luxury retail. The position offers a salary ranging from $100,000 to $125,000 and includes benefits like healthcare and tuition reimbursement, fostering a rewarding work environment.

Qualifications

• 3+ years of sales, VIC, and CRM experience, preferably in a luxury retail environment.
• Strong knowledge of customer data analysis and relationship building.
• Proficient in Microsoft Office and Excel.

Responsibilities

• Lead clienteling strategy to enhance sales team performance.
• Maintain and update client data for CRM accuracy.
• Develop tailored shopping experiences for clients.
• Oversee clienteling reporting tools.
• Provide ongoing CRM training and support.

Skills

Sales and CRM experience

Customer data analysis

Interpersonal skills

Customer service skills

Teamwork

Tools

Microsoft Office

Excel

Job description

Loro Piana, Client Development Manager - NY, Madison Avenue

Loro Piana is an Italian luxury Maison founded in 1924, known for creating the finest quality textiles, ready-to-wear collections, accessories, and bespoke garments. Our dedication to exceptional craftsmanship and use of the world’s finest raw materials positions us a leader in the luxury industry. As an iconic Maison within the LVMH group, we uphold a strong commitment to unparalleled quality and excellence.

General Purpose of the Position:

We are seeking a Client Development Specialist to join our team at Loro Piana. You will play a pivotal role in our commitment to building strong client relationships and curating elevated shopping experiences. Your passion for Loro Piana products and sales will help you deliver exceptional support to the sales team while cultivating exceptional clienteling. Collaborating closely with key stakeholders, you will execute key CRM initiatives and contribute to the overall success of the business.

Job responsibilities

Key Responsibilities:

• Lead daily, weekly, and monthly clienteling strategy to enhance and support the performance of our sales team.
• Maintain and update client data to ensure the accuracy of our CRM database.
• Develop our clients through their Loro Piana journey and tailor shopping experiences to their needs.
• Oversee the use of clienteling reporting tools from the Marketing Team, ensuring data capture, frequency, and retention goals are met using the "myTOUCH" app within the store.
• Act as the primary contact point for the EMEA Marketing CRM team and WW Digital in-store team regarding all CRM and myTOUCH projects and activities.
• Provide the sales team with ongoing support for CRM and myTOUCH training and development.
• Manage and nurture strong relationships with clients to maximize satisfaction and enhance every aspect of the business relationship.
• Develop and incorporate comprehensive product knowledge to drive sales performance.
• Collaborate with fellow team members to ensure a seamless shopping experience for our clients and contribute to the overall success of the store.

Profile

Skills and Abilities Required

• 3+ years of sales, VIC, and CRM experience, preferably in a luxury retail environment.
• Strong knowledge of customer data analysis and relationship building.
• Proficient in Microsoft Office, Excel, and other digital tools.
• Excellent interpersonal, customer service, and teamwork skills.
• General knowledge of sales, operations, and inventory.
• Ability to lift and move up to 40 pounds.

Additional information

ADDITIONAL INFORMATION

What we offer

At Loro Piana, we believe in fostering a supportive and rewarding work environment that values our employees' well-being and growth.

We offer a comprehensive range of benefits including healthcare, fertility support, adoption and surrogacy, tuition reimbursement and mental health support.

EEO Statement

We strive to create a culture of inclusion where everyone has a sense of belonging. Our goal is to ensure that our outreach and recruiting efforts generate diverse identities and perspectives that will be valued and can thrive. We are continuously assessing our employee and candidate populations to identify ways to ensure they are all-encompassing and equitable.

Compensation

Loro Piana uses the published salary range as a guideline to provide our employees with market-competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure. While the published salary range is a good faith reflection of the targeted salary level for the position, Loro Piana reserves the right to pay outside of the published salary range of $100,000.00 to $125,000.00 per year.

Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro’s nephew Franco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes, extra-fine Merino wool from Australia and New Zealand and lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company’s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.