Luxury Client Care Advisor | Hybrid Onsite Onboarding

brobstongroup.com - Jobboard; Piscataway Township (NJ); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Brobston Group is seeking a Client Care team member in Piscataway, NJ, focused on delivering exceptional luxury service via phone, email, and digital channels. You'll build personalized client relationships, provide product expertise, and manage e-commerce orders and returns.

Candidates should possess 2-3 years of experience in a client care role, strong communication skills, and proficiency with CRM systems. Onsite onboarding is mandatory, with a hybrid schedule offered after successful completion.

Qualifications

• 2-3 years of experience in a client care, customer service, or luxury retail support role.
• Ability to complete onsite onboarding in Piscataway, NJ.
• Experience in managing e-commerce orders and inquiries.

Responsibilities

• Provide high-touch, luxury-level client service across multiple channels.
• Cultivate and maintain personalized client relationships.
• Manage e-commerce orders, returns, inquiries, and case documentation.

Skills

Excellent verbal and written communication skills

Empathy

Strong problem-solving ability

Proficiency with CRM systems

Tech-savvy

Detail oriented

Job description

Brobston Group is seeking a Client Care team member in Piscataway, NJ, focused on delivering exceptional luxury service via phone, email, and digital channels. You'll build personalized client relationships, provide product expertise, and manage e-commerce orders and returns.

Candidates should possess 2-3 years of experience in a client care role, strong communication skills, and proficiency with CRM systems. Onsite onboarding is mandatory, with a hybrid schedule offered after successful completion.