Hybrid Luxury Client Care Advisor

Chanel, Inc.; United States; On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Wellbeing resources

Flexible work options

Healthcare benefits

Job summary

Chanel, Inc. in Piscataway, NJ is seeking an Associate, Client Care Advisor to deliver exceptional client experiences across channels.

You will build personalized client relationships, provide product knowledge, handle inquiries, and collaborate with boutiques to ensure a seamless luxury service journey. The role emphasizes proactive communication, problem solving, and a strong customer-centric mindset, with onsite onboarding and a hybrid schedule after ramp.

Qualifications

• 2–3 years of experience in a related role.
• Onsite onboarding in Piscataway, NJ; hybrid scheduling after onboarding.
• Travel to Chanel points of sale as needed.
• Ability to deliver luxury service across digital and in-store touchpoints.

Responsibilities

• Build and nurture client relationships across touchpoints.
• Provide product knowledge and assist with Chanel product inquiries.
• Collaborate with boutiques and other departments to resolve issues.
• Assist clients with online orders and returns as needed.

Skills

Empathy

Verbal & written communication

Problem solving

Team collaboration

CRM systems

Call routing

Tools

CRM systems

Call routing

Job description

Chanel, Inc. in Piscataway, NJ is seeking an Associate, Client Care Advisor to deliver exceptional client experiences across channels.

You will build personalized client relationships, provide product knowledge, handle inquiries, and collaborate with boutiques to ensure a seamless luxury service journey. The role emphasizes proactive communication, problem solving, and a strong customer-centric mindset, with onsite onboarding and a hybrid schedule after ramp.