Luxury Client Advisor & Experience Lead

Brobston Group LLC; Orlando (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Brobston Group LLC is seeking a Client Advisor to deliver personalized luxury service on the sales floor, build long-term client relationships, and drive store performance through proactive clienteling and strong product recommendations.

You will handle transactions, omnichannel requests, and maintain impeccable visual standards while collaborating with the team to achieve KPIs and ensure confidentiality.

Qualifications

• Minimum of 2 years of luxury, premium retail, hospitality, or client-focused experience.
• Proven ability to meet sales goals while delivering exceptional client experiences.
• Strong interpersonal, communication, and relationship-building skills; bilingual or multilingual preferred.
• Comfortable using POS systems, clienteling applications, and Microsoft Office.

Responsibilities

• Welcome and engage clients to provide personalized luxury service and product recommendations.
• Drive individual sales and KPIs including conversion, ADT, and data capture through proactive clienteling and outreach.
• Process sales transactions, special orders, omnichannel services, and after-sales requests accurately using POS and clienteling tools.
• Support inventory preparation, cycle counts, stock organization, and maintain visual merchandising standards.
• Participate in store meetings, training, and initiatives while fostering a collaborative team environment.
• Follow loss prevention and operational procedures and maintain professional presentation and confidentiality.

Job description

Brobston Group LLC is seeking a Client Advisor to deliver personalized luxury service on the sales floor, build long-term client relationships, and drive store performance through proactive clienteling and strong product recommendations.

You will handle transactions, omnichannel requests, and maintain impeccable visual standards while collaborating with the team to achieve KPIs and ensure confidentiality.