Associate, Client Care Advisor

brobstongroup.com - Jobboard; Piscataway Township (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

Brobston Group is seeking a Client Care team member in Piscataway, NJ, focused on delivering exceptional luxury service via phone, email, and digital channels. You'll build personalized client relationships, provide product expertise, and manage e-commerce orders and returns.

Candidates should possess 2-3 years of experience in a client care role, strong communication skills, and proficiency with CRM systems. Onsite onboarding is mandatory, with a hybrid schedule offered after successful completion.

Qualifications

• 2-3 years of experience in a client care, customer service, or luxury retail support role.
• Ability to complete onsite onboarding in Piscataway, NJ.
• Experience in managing e-commerce orders and inquiries.

Responsibilities

• Provide high-touch, luxury-level client service across multiple channels.
• Cultivate and maintain personalized client relationships.
• Manage e-commerce orders, returns, inquiries, and case documentation.

Skills

Excellent verbal and written communication skills

Empathy

Strong problem-solving ability

Proficiency with CRM systems

Tech-savvy

Detail oriented

Job description

Summary

Join the Client Care team in Piscataway, NJ, to deliver exceptional luxury service across phone, email, and digital channels. You will build and nurture personalized client relationships, provide product expertise, and support e-commerce order inquiries and returns. Onsite onboarding is required with hybrid scheduling available after successful completion.

Responsibilities

• Provide high-touch, luxury-level client service across multiple channels and proactively exceed client expectations.
• Cultivate and maintain personalized client relationships, acting as a dedicated point of contact.
• Manage e-commerce orders, returns, inquiries, and case documentation with accuracy.
• Resolve client issues and collaborate with boutiques and cross-functional teams to ensure timely resolution.
• Maintain product knowledge and communicate updates about new arrivals and features to clients.
• Meet service level, productivity, quality, and client satisfaction performance metrics.

Requirements

• 2-3 years of experience in a related client care, customer service, or luxury retail support role.
• Excellent verbal and written communication skills, empathy, and strong problem-solving ability.
• Proficiency with CRM systems, call routing, and relevant client service tools; tech-savvy and detail oriented.
• Ability to complete onsite onboarding in Piscataway, NJ, and travel to local points of sale as needed; eligible for hybrid schedule thereafter.