Luxury Client Care Advisor

Chanel; Piscataway Township (NJ); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Wellbeing resources

Paid time off

Healthcare options

401K

Career development

Job summary

Chanel in Piscataway, NJ seeks an Associate, Client Care Advisor to deliver a premium client experience across digital and in-person touchpoints. You will nurture relationships, provide product knowledge, and resolve inquiries with a solutions-focused mindset.

Onsite during onboarding with hybrid options thereafter, you will collaborate with boutiques and e-commerce teams to ensure seamless service and elevate the Chanel client journey.

Qualifications

• Strong client empathy and customer-centric approach.
• Excellent verbal and written communication.
• Proactive problem solving and collaboration.

Responsibilities

• Build and nurture client relationships across channels.
• Provide impeccable service reflecting Chanel's luxury standards.
• Collaborate with boutiques and other departments to resolve issues.
• Assist with online purchases, inquiries and returns.
• Maintain documentation and case accuracy.

Skills

Empathy

Communication

Problem-solving

Teamwork

CRM systems

Tools

Call routing

Job description

Chanel in Piscataway, NJ seeks an Associate, Client Care Advisor to deliver a premium client experience across digital and in-person touchpoints. You will nurture relationships, provide product knowledge, and resolve inquiries with a solutions-focused mindset.

Onsite during onboarding with hybrid options thereafter, you will collaborate with boutiques and e-commerce teams to ensure seamless service and elevate the Chanel client journey.