Luxury Boutique Assistant - Client Experience & Ops

Richemont; New York (NY); Presencial; USD 41.000 - 44.000; Jornada completa

Descripción de la vacante

Richemont is seeking a client-focused associate to support Sales Associates in a fast-paced luxury boutique in New York. The role emphasizes exceptional service, daily boutique maintenance, and active participation in premium events such as the Service Excellence Ceremony.

You will handle replenishment, reception duties, and ensure merchandise is presented perfectly, collaborating with Management to uphold Richemont's standards and brand image.

Formación

• Bachelor’s degree or equivalent is required with at least two years in a fast-paced luxury environment preferred.
• Strong organizational skills and ability to multitask across multiple projects.
• Proficiency in computer skills and excellent verbal communication.
• Familiarity with SAP is a plus; multilingualism is beneficial for diverse clientele.

Responsabilidades

• Deliver an exceptional client experience by supporting Sales Associates and boutique operations.
• Maintain daily boutique operations and assist with Reception duties.
• Handle daily replenishment of selling floor supplies and ensure smooth operations.
• Assist with opening/closing setup and breakdowns of the boutique.
• Backfill POS stations and maintain backstock; keep merchandise in proper condition.
• Greet clients and uphold service protocols; align with the Service Charter.
• Support the Service Excellence Ceremony and engage with Management and Boutique Administrators.

Conocimientos

Communication

Multitasking

Organization

Computer skills

SAP

Languages

Educación

Bachelor's degree or equivalent

Herramientas

SAP

Descripción del empleo

Richemont is seeking a client-focused associate to support Sales Associates in a fast-paced luxury boutique in New York. The role emphasizes exceptional service, daily boutique maintenance, and active participation in premium events such as the Service Excellence Ceremony.

You will handle replenishment, reception duties, and ensure merchandise is presented perfectly, collaborating with Management to uphold Richemont's standards and brand image.