Luxury Client Advisor - Part-Time Concierge

Moncler; New York (NY); On-site; USD 33,000 - 37,000; Part time

Job summary

Moncler seeks a Part-Time Client Advisor in New York to deliver exceptional luxury experiences and uphold our brand promise. You will welcome clients, build relationships, and drive store performance while upholding standards and policies.

Reporting to the Client Advisor Manager or Store Manager, you will use bilingual/multilingual skills where needed to support an international client base and contribute to daily operations and clienteling activities.

Qualifications

• Minimum of two years of luxury retail, premium retail, hospitality, or other client-focused experience.
• Experience serving international or multilingual clientele is strongly preferred.
• Demonstrated ability to achieve sales goals while delivering exceptional client experiences.

Responsibilities

• Foster a collaborative, inclusive, and respectful team environment by actively supporting colleagues and contributing to the overall success of the store.
• Communicate openly and professionally with colleagues and management.
• Act as a positive Brand Ambassador by embodying Moncler’s values and contributing to a culture of excellence.
• Welcome every client and deliver an exceptional luxury experience consistent with the Moncler Client Promise and Client Experience standards.
• Build long-term client relationships through personalized service, meaningful engagement, and active clienteling.
• Understand and anticipate client needs and recommend products and services that enhance the overall experience.
• Develop new client relationships while strengthening existing relationships through proactive outreach and follow-up using approved clienteling tools.

Skills

Luxury retail

Interpersonal skills

Relationship-building

Multilingual communication

Client-centric mindset

Organizational skills

Professional presentation

Dependable and punctual

Tools

POS systems

Clienteling applications

Microsoft Office (Word, Excel, Outlook)

Mobile communication tools

Job description

Moncler seeks a Part-Time Client Advisor in New York to deliver exceptional luxury experiences and uphold our brand promise. You will welcome clients, build relationships, and drive store performance while upholding standards and policies.

Reporting to the Client Advisor Manager or Store Manager, you will use bilingual/multilingual skills where needed to support an international client base and contribute to daily operations and clienteling activities.