Luxury Client Advisor & Brand Ambassador

CALZATURIFICIO STEPHEN S.R.L.; Boca Raton (FL); On-site; USD 35,000 - 52,000; Full time

Job summary

Marni seeks a Client Advisor/ Key Holder to deliver a personalized luxury shopping experience. You will greet clients, offer styling advice, and drive sales while upholding Marni's high standards.

The role requires a strong service mindset, cultural awareness for an international clientele, and collaboration within a dynamic team. Experience in fashion or lifestyle brands is preferred.

Qualifications

• Retail experience in fashion, jewelry, or lifestyle brands.
• Exceptional communication and storytelling to engage clients.
• Sales-driven mindset with ability to meet/exceed targets.
• Customer-centric, delivering personalized shopping experiences.
• Cultural awareness for international clientele.
• Team player in a dynamic environment.
• Multilingual skills are a plus.

Responsibilities

• Greet and assist clients with a warm, professional approach.
• Provide expert product knowledge and styling advice.
• Drive sales through upselling and cross-selling.
• Maintain high client satisfaction for repeat business.
• Build client relationships with personalized luxury service.
• Develop client books and follow-ups, event invites, styling sessions.
• Anticipate client needs and offer recommendations.
• Uphold brand values, image, standards.
• Stay updated on brand history, new collections, trends.
• Ensure store presentation and merchandising aligns with guidelines.
• Process transactions and operate the POS system.
• Manage inventory, stock replenishment, product care.
• Support back-office and participate in visual merchandising.

Skills

Retail experience

Exceptional communication

Sales-driven mindset

Customer-centric approach

Cultural awareness

Team player

Multilingual (preferred)

Tools

POS system

Job description

Marni seeks a Client Advisor/ Key Holder to deliver a personalized luxury shopping experience. You will greet clients, offer styling advice, and drive sales while upholding Marni's high standards.

The role requires a strong service mindset, cultural awareness for an international clientele, and collaboration within a dynamic team. Experience in fashion or lifestyle brands is preferred.