Luxury Client Advisor & Key Holder: Elevate Personal Shopping

OTB; Boca Raton, Northern (FL, KY); Hybrid; USD 35,000 - 52,000; Full time

Job summary

Marni in Boca Raton, FL, seeks a Client Advisor/Key Holder to deliver exceptional service and tailored solutions to our discerning clientele. You will drive sales, build lasting relationships, and uphold Marni's high standards of luxury.

Responsibilities include greeting clients, providing styling advice, maintaining store presentation, handling transactions, managing inventory, and supporting events that invite client engagement. Fluency in additional languages is a plus.

Qualifications

• Experience in fashion, jewelry, or lifestyle brands.
• Strong interpersonal and storytelling skills.
• Able to meet and exceed sales targets.
• Passion for delivering personalized shopping experiences.
• Ability to interact with an international clientele.
• Collaborative team player in a dynamic environment.
• Multilingual abilities are a plus.

Responsibilities

• Greet and assist clients with a warm, professional approach.
• Provide expert product knowledge and styling advice.
• Drive sales through upselling and cross-selling strategies.
• Maintain a high level of client satisfaction to encourage repeat business.
• Build and maintain strong relationships with clients, offering a personalized luxury shopping experience.
• Develop a client book and engage through follow-ups, invitations to events, and personal styling sessions.
• Anticipate client needs and proactively offer recommendations.
• Uphold the brand’s values, image, and standards at all times.
• Stay updated on brand history, new collections, and industry trends.
• Ensure store presentation and merchandising align with brand guidelines.
• Process transactions efficiently and handle POS system operations.
• Manage inventory, stock replenishment, and product care.
• Support back-office functions and participate in visual merchandising activities.

Skills

Retail Experience

Exceptional Communication

Sales-Driven Mindset

Customer-Centric Approach

Cultural Awareness

Team Player

Multilingual (Preferred)

Job description

Marni in Boca Raton, FL, seeks a Client Advisor/Key Holder to deliver exceptional service and tailored solutions to our discerning clientele. You will drive sales, build lasting relationships, and uphold Marni's high standards of luxury.

Responsibilities include greeting clients, providing styling advice, maintaining store presentation, handling transactions, managing inventory, and supporting events that invite client engagement. Fluency in additional languages is a plus.