Client Advisor/Key holder, Boca Raton

CALZATURIFICIO STEPHEN S.R.L.; Boca Raton (FL); On-site; USD 35,000 - 52,000; Full time

Job summary

Marni seeks a Client Advisor/ Key Holder to deliver a personalized luxury shopping experience. You will greet clients, offer styling advice, and drive sales while upholding Marni's high standards.

The role requires a strong service mindset, cultural awareness for an international clientele, and collaboration within a dynamic team. Experience in fashion or lifestyle brands is preferred.

Qualifications

• Retail experience in fashion, jewelry, or lifestyle brands.
• Exceptional communication and storytelling to engage clients.
• Sales-driven mindset with ability to meet/exceed targets.
• Customer-centric, delivering personalized shopping experiences.
• Cultural awareness for international clientele.
• Team player in a dynamic environment.
• Multilingual skills are a plus.

Responsibilities

• Greet and assist clients with a warm, professional approach.
• Provide expert product knowledge and styling advice.
• Drive sales through upselling and cross-selling.
• Maintain high client satisfaction for repeat business.
• Build client relationships with personalized luxury service.
• Develop client books and follow-ups, event invites, styling sessions.
• Anticipate client needs and offer recommendations.
• Uphold brand values, image, standards.
• Stay updated on brand history, new collections, trends.
• Ensure store presentation and merchandising aligns with guidelines.
• Process transactions and operate the POS system.
• Manage inventory, stock replenishment, product care.
• Support back-office and participate in visual merchandising.

Skills

Retail experience

Exceptional communication

Sales-driven mindset

Customer-centric approach

Cultural awareness

Team player

Multilingual (preferred)

Tools

POS system

Job description

THE FASHION INDUSTRY’S FASHION BRAND

Since 1994, Marni has been recognized as the most artistic, color-savvy, life embracing, off-beat brand in the luxury segment.

A constant aspiration to surprise and delight and to exceed expectations, with one foot in the past, one foot in the future.

Marni has consistently challenged the traditional codes of fashion, the seriousness of dressing up, and the boring "sameness" that exists in the world.

Embrace life.

Embrace art.

Embrace colour.

Embrace each other.

We are looking for who is ready to make a difference, into an intercultural environment made of love and passion, talents and out of the box thinkers.

Overview

The Client Advisor/ Key holder serves as the primary point of contact for clients, providing exceptional service, guidance, and solutions tailored to their needs. The role involves driving sales, fostering client loyalty, and upholding the brand’s high standards of excellence.

Key Responsibilities

• Greet and assist clients with a warm, professional, and personalized approach.
• Provide expert product knowledge and styling advice tailored to client needs.
• Drive sales through exceptional service, upselling, and cross-selling strategies.
• Maintain a high level of client satisfaction to encourage repeat business.
• Build and maintain strong relationships with clients, offering a personalized luxury shopping experience.
• Develop a client book and engage through follow-ups, invitations to events, and personal styling sessions.
• Anticipate client needs and proactively offer recommendations.
• Uphold the brand’s values, image, and standards at all times.
• Stay updated on brand history, new collections, and industry trends.
• Ensure store presentation and merchandising align with brand guidelines.
• Process transactions efficiently and handle POS system operations.
• Manage inventory, stock replenishment, and product care.
• Support back-office functions and participate in visual merchandising activities.

Work Schedule

• Flexible availability, including weekends, holidays, and early/late shifts as needed.

Key Qualifications & Skills

• Retail Experience – Previous experience in fashion, jewelry, or lifestyle brands
• Exceptional Communication – Strong interpersonal and storytelling skills to engage clients.
• Sales-Driven Mindset – Ability to meet and exceed sales targets.
• Customer-Centric Approach – Passion for delivering a personalized shopping experience.
• Cultural Awareness – Ability to interact with an international clientele.
• Team Player – Collaborative spirit to work within a dynamic team environment.
• Multilingual (Preferred) – Fluency in additional languages is a plus.

#MRN

Applicants must be legally authorized to work in the United States at the time of application and be able to provide proof of employment eligibility upon request. Employment is contingent upon the successful verification of this authorization in compliance with federal immigration laws.