Client Advisor, Madison Ave - Marni

Marni; New York (NY); On-site; USD 26,174 - 30,307; Full time

Job summary

Marni is seeking a Client Advisor in New York to deliver a personalized luxury shopping experience. You will greet clients, provide expert product knowledge and styling advice, drive sales, and build lasting relationships while upholding brand standards throughout every interaction.

This role requires flexible weekend availability, exceptional communication, and a customer-centric mindset. Multilingual abilities are a plus, with legal authorization to work in the United States, and a passion for

Qualifications

• Retail experience in fashion, jewelry, or lifestyle brands.
• Exceptional communication – strong interpersonal and storytelling skills to engage clients.
• Sales-driven mindset – ability to meet and exceed sales targets.
• Customer-centric approach – passion for delivering a personalized shopping experience.
• Cultural awareness – ability to interact with an international clientele.
• Team player – collaborative spirit to work within a dynamic team environment.
• Multilingual (preferred) – fluency in additional languages is a plus.

Responsibilities

• Greet and assist clients with a warm, professional, and personalized approach.
• Provide expert product knowledge and styling advice tailored to client needs.
• Drive sales through exceptional service, upselling, and cross-selling strategies.
• Maintain a high level of client satisfaction to encourage repeat business.
• Build and maintain strong relationships with clients, offering a personalized luxury shopping experience.
• Develop a client book and engage through follow-ups, invitations to events, and personal styling sessions.
• Anticipate client needs and proactively offer recommendations.
• Uphold the brand's values, image, and standards at all times.
• Stay updated on brand history, new collections, and industry trends.
• Ensure store presentation and merchandising align with brand guidelines.
• Process transactions efficiently and handle POS system operations.
• Manage inventory, stock replenishment, and product care.
• Support back-office functions and participate in visual merchandising activities.

Job description

Marni has been recognized as the most artistic, color‑savvy, life‑embracing, off‑beat brand in the luxury segment since 1994. We challenge traditional fashion norms, embrace life, art, color, and collaboration, and invite talents who can make a difference in a diverse, passion‑driven environment.

Overview

The Client Advisor serves as the primary point of contact for clients, providing exceptional service, guidance, and solutions tailored to their needs. The role involves driving sales, fostering client loyalty, and upholding the brand's high standards of excellence.

Key Responsibilities

• Greet and assist clients with a warm, professional, and personalized approach.
• Provide expert product knowledge and styling advice tailored to client needs.
• Drive sales through exceptional service, upselling, and cross‑selling strategies.
• Maintain a high level of client satisfaction to encourage repeat business.
• Build and maintain strong relationships with clients, offering a personalized luxury shopping experience.
• Develop a client book and engage through follow‑ups, invitations to events, and personal styling sessions.
• Anticipate client needs and proactively offer recommendations.
• Uphold the brand's values, image, and standards at all times.
• Stay updated on brand history, new collections, and industry trends.
• Ensure store presentation and merchandising align with brand guidelines.
• Process transactions efficiently and handle POS system operations.
• Manage inventory, stock replenishment, and product care.
• Support back‑office functions and participate in visual merchandising activities.

Work Schedule

• Flexible availability, including weekends, holidays, and early/late shifts as needed.

Key Qualifications & Skills

• Retail experience in fashion, jewelry, or lifestyle brands.
• Exceptional communication – strong interpersonal and storytelling skills to engage clients.
• Sales‑driven mindset – ability to meet and exceed sales targets.
• Customer‑centric approach – passion for delivering a personalized shopping experience.
• Cultural awareness – ability to interact with an international clientele.
• Team player – collaborative spirit to work within a dynamic team environment.
• Multilingual (preferred) – fluency in additional languages is a plus.

Salary range: $19–$22 per hour.

Applicants must be legally authorized to work in the United States at the time of application and be able to provide proof of employment eligibility upon request. Employment is contingent upon the successful verification of this authorization in compliance with federal immigration laws.

Creativity at Marni comes from differences. We nurture an inclusive environment where unique talents, cultures, and perspectives are recognized and encouraged to evolve together.

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