Luxury Client Advisor & Key Holder

Marni; Boca Raton (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Marni is seeking a Client Advisor/Key holder in Boca Raton, Florida, to serve as the primary point of contact for clients. This role emphasizes exceptional service, sales-driven strategies, and building strong client relationships. Ideal candidates have retail experience in fashion and possess strong communication skills. The position requires a customer-centric approach and the ability to engage with a diverse clientele. Flexible availability is essential, along with a passion for providing a personalized luxury shopping experience.

Qualifications

• Previous experience in fashion, jewelry, or lifestyle brands.
• Strong interpersonal and storytelling skills to engage clients.
• Ability to meet and exceed sales targets.
• Passion for delivering a personalized shopping experience.
• Ability to interact with an international clientele.
• Collaborative spirit to work within a dynamic team environment.
• Fluency in additional languages is a plus.

Responsibilities

• Greet and assist clients with a warm, professional approach.
• Provide expert product knowledge and styling advice.
• Drive sales through exceptional service and upselling.
• Maintain a high level of client satisfaction.
• Build and maintain strong relationships with clients.
• Develop a client book and engage through follow-ups.
• Anticipate client needs and offer recommendations.
• Uphold the brand’s values, image, and standards.
• Stay updated on brand history and new collections.
• Ensure store presentation aligns with brand guidelines.
• Process transactions and manage inventory.
• Support back-office functions and visual merchandising.

Skills

Retail Experience

Exceptional Communication

Sales-driven Mindset

Customer-centric Approach

Cultural Awareness

Team Player

Multilingual

Job description

Marni is seeking a Client Advisor/Key holder in Boca Raton, Florida, to serve as the primary point of contact for clients. This role emphasizes exceptional service, sales-driven strategies, and building strong client relationships. Ideal candidates have retail experience in fashion and possess strong communication skills. The position requires a customer-centric approach and the ability to engage with a diverse clientele. Flexible availability is essential, along with a passion for providing a personalized luxury shopping experience.