Luxury Client Advisor - Bilingual Chinese | Cashmere Retail

Oniverse; Chicago (IL); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Health benefits

401K matching

Pet insurance

Paid time off

Sick time

Parental leave

Commuter benefits

Referral bonus

Employee discount

Free uniform

Job summary

Falconeri, a luxury cashmere brand under Oniverse, seeks a full-time sales-focused associate in Chicago to deliver outstanding customer experiences. You will capture client information, manage customer books, and drive personal sales while representing the brand’s premium service standards.

Ideal candidates have 3+ years in luxury retail, strong communication, and a flexible schedule including holidays. You will work on-site, collaborate with team members, and help maintain pristine store

Qualifications

• Eligibility to work in the US for any Employer.
• High School graduate or equivalent.
• Minimum 3 years of experience in customer service and contemporary or luxury retail industry.
• Excellent verbal, written communication and sales skills, with a strong customer service orientation.
• Commitment, being self-motivated and goal oriented.
• Impeccable presentation and the ability to thrive in a demanding environment.
• Problem solving mindset.
• Ability to work a flexible schedule, including holidays and weekends.
• Ability to lift more than 20 pounds and stand for long periods of time.

Responsibilities

• Capture customers’ information using multiple means to communicate, utilizing phone and written follow-up contact.
• Client Book Management including follow up with clients regarding their shopping experience, potential inquiries such as product care instructions.
• Achieve and exceed personal sales and productivity goals agreed upon with your Store Manager.
• Demonstrate a full knowledge of the product including benefits to maximize the sales opportunity.
• Utilize your fashion expertise to inspire others and build collaborative partnerships in a team-focused environment.
• Partnering with the Manager to leverage knowledge of internal systems to conduct business analyses and keep track of both store and individual KPIs.
• Supporting managers in maintaining the visual and housekeeping standards of the store.
• Able to successfully operate our POS system, send eod emails, opening and closing procedures.
• Store Cleanliness: uphold a clean and well-maintained shopping environment, including salesfloor, fitting rooms, cash desk area and backrooms.

Skills

Customer service

Sales

Communication

Teamwork

Education

High School diploma

Tools

POS system

Job description

Falconeri, a luxury cashmere brand under Oniverse, seeks a full-time sales-focused associate in Chicago to deliver outstanding customer experiences. You will capture client information, manage customer books, and drive personal sales while representing the brand’s premium service standards.

Ideal candidates have 3+ years in luxury retail, strong communication, and a flexible schedule including holidays. You will work on-site, collaborate with team members, and help maintain pristine store