Luxury F&B Floor Manager: Multi-Outlet Ops

Fairmont Hotels & Resorts; New Orleans (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

Fairmont Hotels & Resorts in New Orleans is seeking a Food & Beverage Floor Manager to lead daily operations across Café by Emeril, Delmonico Steakhouse, and Lobby Bar. You will coach teams, drive service excellence, and manage revenue while upholding luxury standards.

You will ensure regulatory compliance, maintain high cleanliness and presentation, and partner with the Sommelier on wine offerings. The role requires flexibility for evenings and weekends in a luxury hotel setting.

Qualifications

• Proven leadership experience in luxury hotel food & beverage operations.
• Demonstrated ability to drive guest satisfaction and revenue.
• Strong leadership and communication skills.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Operations Management: Oversee day-to-day operations of Café by Emeril, Delmonico Steakhouse, and the Lobby Bar, ensuring consistent standards.
• Service Excellence: Deliver distinctive, personalized, and luxury service.
• Employee Engagement & Leadership: Foster a positive environment, coach colleagues, and develop teams.
• Revenue & Labor Management: Maximize revenue while controlling labor and expenses.
• Service Improvement: Identify opportunities and implement corrective actions and training.
• Operational Standards: Maintain cleanliness, organization, setup, supplies and equipment.
• Guest Experience & Feedback: Monitor feedback and drive improvements in guest satisfaction.
• Training & Development: Ensure staff are trained and perform with consistency.
• Regulatory Compliance: Enforce liquor, health & safety, and hotel policies.
• Maintenance & Inventory: Schedule cleaning, maintenance, and restocking across outlets.
• Wine Program: Collaborate with Sommelier to enhance wine offerings.
• Cross-Functional Collaboration: Align with GM and other departments on priorities.
• Operational Flexibility: Adapt to mid- and late-night shifts as needed.
• Additional Responsibilities: Perform other duties as assigned by leadership.

Skills

Leadership

Guest service

Communication

Team development

Operations management

Education

Bachelor's degree in hospitality management

Job description

Fairmont Hotels & Resorts in New Orleans is seeking a Food & Beverage Floor Manager to lead daily operations across Café by Emeril, Delmonico Steakhouse, and Lobby Bar. You will coach teams, drive service excellence, and manage revenue while upholding luxury standards.

You will ensure regulatory compliance, maintain high cleanliness and presentation, and partner with the Sommelier on wine offerings. The role requires flexibility for evenings and weekends in a luxury hotel setting.