Luxury Stewarding Supervisor

Fairmont Hotels & Resorts; New Orleans (LA); On-site; USD 40,000 - 52,000; Full time

Job summary

Fairmont New Orleans is seeking a dedicated Stewarding Supervisor to uphold standards in guest service and sanitation. You will oversee staff, manage equipment and supply levels, and coordinate with culinary teams to meet service demands in a luxury hotel environment.

Strong supervisory experience and English communication are essential, with a focus on safety, cleanliness, and timely responses to guest needs. This role requires flexibility and a hands-on leadership approach.

Qualifications

• 2 years experience in food service janitorial position.
• Previous supervisory experience.
• Knowledge of proper cleaning techniques, requirements and use of equipment/machinery.
• Knowledge of proper chemical handling.
• Ability to communicate in English, both verbal and non-verbal.
• Provide legible communication and direction.
• Compute basic arithmetic.

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Ensure that assigned staff has reported to work; document any late or absent employees.
• Coordinate breaks for assigned staff.
• Constantly monitor staff performance in all phases of service and job functions; rectify any deficiencies with respective personnel.
• Prepare and distribute assignments for Stewarding staff and review priorities.
• Communicate additions or changes to the assignment sheets as they arise throughout the shift.
• Identify situations, which compromise the department's standards and delegate the resolutions of the situations.
• Check supply levels in storage closets. Complete requisition for additional supplies needed and submit to manager.
• Inspect cleanliness and organization of storage areas. Assign designated personnel to rectify any deficiencies.
• Check workstations for proper supplies, organization, cleanliness and mechanical problems. Instruct designated personnel to correct deficiencies.
• Review Kitchen and Restaurant service needs from Stewarding throughout the shift and ensure that all requirements are met according to specifications.
• Monitor and maintain designated par levels of operating equipment.
• Monitor all work areas for compliance with State Health regulations and Hotel requirements; follow through on any violation.
• Monitor and ensure that all temperature and chemical solution requirements are met with regard to dishwashing, pot washing and storage.
• Monitor and maintain pest control requirements in accordance with Hotel standards.
• Coordinate and assist with Banquet function requirements as assigned.
• Assist Stewarding staff with their job functions where needed to ensure optimum cleanliness and service standards.
• Provide feedback to Executive Steward on the staff’s performance.
• Assist in the maintaining of complete records on Attendance Calendars of attendance and any performance and disciplinary conversations with staff.
• Complete work orders for maintenance repairs and submit to Royal Service. Contact Engineering directly for urgent repairs.
• Accommodate requests for additional wares expediently and courteously. Follow up on delivery of all such items.
• Provide feedback on staff performance to manager. Report disciplinary problems to manager and participate in the counseling of employees.
• Respond to all pages by beeper promptly.
• Document pertinent information in department log book.
• Ensure all staff assignments are completed before staff signs out.
• Complete all paperwork and closing duties before leaving. Review status of assignments and any follow-up action with manager and/or on-coming supervisor

Skills

Supervisory experience

English communication

Attention to detail

Team motivation

Education

High school diploma or equivalent

Job description

Fairmont New Orleans is seeking a dedicated Stewarding Supervisor to uphold standards in guest service and sanitation. You will oversee staff, manage equipment and supply levels, and coordinate with culinary teams to meet service demands in a luxury hotel environment.

Strong supervisory experience and English communication are essential, with a focus on safety, cleanliness, and timely responses to guest needs. This role requires flexibility and a hands-on leadership approach.