Luxury Night Concierge Lead – Residential Guest Services

Rosewood Hotel Group; Los Angeles (CA); Vor Ort; USD 60.000 - 90.000; Vollzeit

Zusammenfassung

Rosewood Residences Beverly Hills is seeking a Residence Lead Concierge to guide guest and owner experiences, coordinating requests with the highest level of professionalism. You will manage communications, mail, and amenities while maintaining brand standards and collaborating across departments.

Role emphasizes exceptional service, safety, and seamless operation of public areas, with emphasis on team leadership and compliance with residential policies and procedures.

Qualifikationen

• High school diploma or equivalent.
• Hotel or residential certification or degree.
• Fluency in local language preferred; additional languages are a plus.

Aufgaben

• Greet and welcome residents, personalizing every interaction.
• Coordinate all residents’ requests with urgency and professionalism.
• Manage and track mail, packages, and deliveries to residents’ units.
• Answer calls, emails, and texts per Rosewood etiquette.
• Maintain resident profiles and communications preferences.
• Coordinate arrival/departure needs and transportation as needed.

Kenntnisse

Guest service

Communication

Teamwork

Problem solving

Ausbildung

High school diploma or equivalent

Hotel or residential certification or degree

Tools

Microsoft Teams

Jobbeschreibung

Rosewood Residences Beverly Hills is seeking a Residence Lead Concierge to guide guest and owner experiences, coordinating requests with the highest level of professionalism. You will manage communications, mail, and amenities while maintaining brand standards and collaborating across departments.

Role emphasizes exceptional service, safety, and seamless operation of public areas, with emphasis on team leadership and compliance with residential policies and procedures.