Luxury Fashion Sales Support | Flexible Schedule

Coach; Millbury (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Job summary

Coach is seeking a Sales Support Associate to ensure smooth store operations and exceptional customer experiences. You will greet clients, assist with product selections, and process transactions on the sales floor and at the cash wrap.

The role requires 1+ year of retail experience, strong English proficiency, and the ability to lift and move stock as needed. A flexible schedule is expected, including nights and weekends.

Qualifications

• 1+ year of retail experience, preferably luxury retail.
• Strong customer service and communication skills.
• Knowledge of cash handling, POS operations, and basic computer use.

Responsibilities

• Welcome clients with warmth and professionalism and provide personalized assistance.
• Serve as a brand ambassador and support social media engagement.
• Operate POS accurately, maintain cash wrap, and handle cash/media per policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities and respond to customer requests confidently.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Cash handling

Customer service

Stock management

English proficiency

Tools

POS system

iPad usage

Job description

Coach is seeking a Sales Support Associate to ensure smooth store operations and exceptional customer experiences. You will greet clients, assist with product selections, and process transactions on the sales floor and at the cash wrap.

The role requires 1+ year of retail experience, strong English proficiency, and the ability to lift and move stock as needed. A flexible schedule is expected, including nights and weekends.