Luxury Fashion Sales Associate — Client Concierge

Tapestry (Coach/Kate Spade); Aurora (IL); On-site; USD 26,000 - 38,000; Full time

Job summary

Coach is a global fashion house known for luxury retail experiences and omni‑channel selling. The Sales Associate will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily store operations.

This role blends luxury retail service, cross‑selling, and teamwork to drive brand loyalty and revenue. Flexibility for peak seasons and evenings is required.

Qualifications

• 1+ years of sales experience (luxury retail preferred)
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use
• Strong English proficiency
• Ability to work in a fast-paced environment
• Luxury retail background, social media savvy, experience with live-stream shopping or video demos (preferred)
• Strong English language proficiency (for EU)

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks while maintaining service standards.
• Keep sales floor and stockroom clean and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.

Skills

Sales experience

POS operation

English proficiency

Fast-paced environment

Social media savvy

Live-stream shopping

Tools

POS system

Mobile POS

iPad

Walkie-talkie

Price sheets

Job description

Coach is a global fashion house known for luxury retail experiences and omni‑channel selling. The Sales Associate will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily store operations.

This role blends luxury retail service, cross‑selling, and teamwork to drive brand loyalty and revenue. Flexibility for peak seasons and evenings is required.