Luxury Retail Sales Associate: Clienteling & Omnichannel

Tapestry (Coach/Kate Spade); Ann Arbor (MI); On-site; USD 30,000 - 38,000; Full time

Job summary

Coach is a global luxury fashion house known for its craftsmanship and customer experience. The Sales Associate delivers an elevated shopping journey, meets personal and store goals, and supports daily store operations.

Represent Coach with style, build lasting client relationships, and drive sales through personalized recommendations, cross-selling, and social selling. A strong team player with a professional demeanor is required.

Qualifications

• 1+ years of sales experience, luxury retail preferred. Education/experience may be combined.
• Experience with POS operation and basic computer proficiency (iPad/laptop).
• Strong English proficiency.

Responsibilities

• Represent Coach as a brand ambassador and adhere to style/service standards.
• Build lasting client relationships through styling, product expertise, and fashion advice.
• Drive sales via cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet/exceed KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor and support daily operations.

Skills

Sales experience

Luxury retail

POS operation

English proficiency

Social media savvy

Tools

POS systems (iPad/Mobile POS)

Job description

Coach is a global luxury fashion house known for its craftsmanship and customer experience. The Sales Associate delivers an elevated shopping journey, meets personal and store goals, and supports daily store operations.

Represent Coach with style, build lasting client relationships, and drive sales through personalized recommendations, cross-selling, and social selling. A strong team player with a professional demeanor is required.