Luxury Brand Experience Associate

RH; Tracy (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

RH is seeking a Customer Experience Associate to deliver exceptional service and craft a luxury experience for clients. You will address customer needs, educate on RH Interior Design services, and collaborate with teams to exceed expectations.

The role requires experience in high-end furniture or luxury retail, strong communication skills, and a client-focused mindset. Flexibility for evenings, weekends, and holidays is needed.

Qualifications

• 1+ years of experience in Customer Service, high-end furniture and luxury retail preferred.
• Poise and confidence to interact with high-end customers while maintaining confidentiality.
• People and relationship-driven.
• Driven to deliver first-class service and exceed customer expectations.
• Ability to recognize and respond to multiple priorities.
• Exceptional analytical, problem-solving and decision-making skills.
• Strategic, highly organized and results-oriented.
• Excellent verbal and written communication skills.
• Commitment to Quality with exceptional attention to detail.

Responsibilities

• Live Our Vision, Values and Beliefs every day.
• Represent the RH brand through polished communication, personal appearance and professionalism.
• Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations.
• Collaborate with cross-functional partners and Leaders to ensure the customer’s needs are not only met but also exceeded.
• Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems.
• Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships.
• Qualify and educate potential design customers on services offered by RH Interior Design.

Skills

Customer Service

Luxury Retail

Communication

Problem-Solving

Sales

Team Collaboration

Adaptability

Tools

Mac OS

IOS devices

Microsoft Office

Salesforce

Google Applications

Job description

RH is seeking a Customer Experience Associate to deliver exceptional service and craft a luxury experience for clients. You will address customer needs, educate on RH Interior Design services, and collaborate with teams to exceed expectations.

The role requires experience in high-end furniture or luxury retail, strong communication skills, and a client-focused mindset. Flexibility for evenings, weekends, and holidays is needed.