Luxury Brand Experience Specialist

RH; Corte Madera (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

RH in Corte Madera, CA is seeking a Customer Experience Associate to deliver exceptional service and craft a luxury experience for every guest exploring RH Interior Design. You will remove obstacles, educate clients, and connect them with the right design solutions.

You will engage high-end clients, maintain discretion, and collaborate with store leaders to exceed expectations, drive loyalty, and contribute to revenue through in-depth product knowledge and polished communication.

Qualifications

• 1+ years of experience in Customer Service, luxury retail preferred.
• Poise and confidence when interacting with high-end customers and maintaining confidentiality.
• People- and relationship-driven approach with a service mindset.
• Driven to deliver first-class service and exceed customer expectations.
• Ability to manage multiple priorities with strong organizational skills.
• Excellent verbal and written communication with exceptional attention to detail.
• Proficiency with Mac OS, iOS devices, Microsoft Office, Salesforce and Google Apps.
• Willingness to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Live RH values and represent the brand through polished communication and professionalism.
• Engage with customers to identify needs and connect them with the best design solutions.
• Collaborate with cross-functional partners and Leaders to exceed customer expectations.
• Build brand loyalty and revenue by possessing strong product knowledge and processes.
• Educate potential design customers on RH Interior Design services and offerings.

Skills

Customer service

Luxury retail

Communication

Problem solving

Organization

Relationship building

Attention to detail

Tools

Mac OS

iOS devices

Microsoft Office

Salesforce

Google Apps

Job description

RH in Corte Madera, CA is seeking a Customer Experience Associate to deliver exceptional service and craft a luxury experience for every guest exploring RH Interior Design. You will remove obstacles, educate clients, and connect them with the right design solutions.

You will engage high-end clients, maintain discretion, and collaborate with store leaders to exceed expectations, drive loyalty, and contribute to revenue through in-depth product knowledge and polished communication.