Luxury Client Services Specialist

Talentify; Oak Brook (IL); On-site; USD 38,000 - 52,000; Full time

Job summary

RH is seeking a Client Services Associate to deliver luxury client service, greet clients, and connect them with the appropriate RH Associates. You will assist clients in the Gallery, over the phone, and via email, providing an elevated service experience and resolving concerns with poise.

The ideal candidate has customer service experience in a design firm, high-end furniture showroom, or luxury retail setting, with excellent organizational and communication skills to manage multiple priorities

Qualifications

• Customer service experience in a design firm, high-end furniture showroom, or luxury retail setting preferred.
• Strong organizational skills and time management.
• Excellent verbal and written communication abilities.

Responsibilities

• Greet and welcome RH clients and assist with questions or concerns.
• Assist in connecting clients with the right RH Associates based on purchase needs.
• Communicate with clients in the Gallery, over the phone and via email.
• Provide an elevated level of client services support to Gallery Partners to resolve concerns.
• Become well-versed on RH product offerings and services.
• Create a luxury service experience in every interaction.

Skills

Customer service

Organizational skills

Verbal and written communication

Job description

RH is seeking a Client Services Associate to deliver luxury client service, greet clients, and connect them with the appropriate RH Associates. You will assist clients in the Gallery, over the phone, and via email, providing an elevated service experience and resolving concerns with poise.

The ideal candidate has customer service experience in a design firm, high-end furniture showroom, or luxury retail setting, with excellent organizational and communication skills to manage multiple priorities