Customer Experience Associate, Luxury

RH; West Jefferson (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

RH is seeking a Customer Experience Associate to deliver exceptional service and create a luxury experience for our clients. You will remove obstacles, support customers, and be empowered to do the right thing. This role suits a polished individual with a passion for service, design, and home furnishings.

You will represent RH with professionalism, engage clients to identify needs, and collaborate with leaders to exceed expectations while building lasting brand loyalty.

Qualifications

• 1+ years in Customer Service, luxury retail preferred.
• Polished communication with high-end customers.
• Confidentiality and discretion when handling information.
• Strong multitasking and prioritization abilities.
• Excellent verbal and written communication skills.
• Proficiency with Mac OS, iOS devices, Microsoft Office, Salesforce and Google Apps.
• Willingness to work evenings, weekends and holidays.

Responsibilities

• Represent the RH brand through polished communication, appearance and professionalism.
• Engage with customers to identify needs and connect them with the best associates.
• Collaborate with cross-functional partners to exceed customer expectations.
• Build brand loyalty and revenue by using RH product knowledge and processes.
• Innovate with an entrepreneurial spirit and relationship-building.
• Educate potential design customers on RH Interior Design services.

Skills

Customer service

Luxury retail

Communication

Problem-solving

Organization

Relationship building

Multitasking

Attention to detail

Confidentiality

Tools

Mac OS

iOS

Microsoft Office

Salesforce

Google Apps

Job description

RH at its core is about taste, and we believe the idea of scaling taste is large and far-reaching.

The RH brand attracts the best designers, artisans, manufacturers, and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services, and spaces that elevates and establishes the RH brand as a global thought leader, taste, and place maker.

As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” This is an ideal role for a polished individual with a passion for service, design and home furnishings.

YOUR RESPONSIBILITIES

• Live Our Vision, Values and Beliefs every day
• Represent the RH brand through polished communication, personal appearance and professionalism
• Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations
• Collaborate with cross-functional partners and Leaders to ensure the customer’s needs are not only met but also exceeded
• Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems
• Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships
• Qualify and educate potential design customers on services offered by RH Interior Design

OUR REQUIREMENTS

• 1+ years of experience in Customer Service, high-end furniture and luxury retail preferred
• Poise and confidence to interact with high-end customers while maintaining confidentiality
• People and relationship-driven
• Driven to deliver first-class service and exceed customer expectations
• Ability to recognize and respond to multiple priorities
• Exceptional analytical, problem-solving and decision-making skills
• Strategic, highly organized and results-oriented
• Excellent verbal and written communication skills
• Commitment to Quality with exceptional attention to detail
• Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications
• Willingness to work a flexible schedule, including evenings, weekends and holidays

About Us

RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.

At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.