Luxury Customer Experience Associate - Design & Service

RH; Corte Madera (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

RH is seeking a Customer Experience Associate in Corte Madera, CA to deliver exceptional service and elevate the luxury shopping experience.

You will engage with clients to understand their needs, guide them with RH product offerings, and collaborate with teams to ensure smooth service. The ideal candidate has 1+ year in customer service, thrives under pressure, and possesses polished communication and confidentiality when interacting with high-end clients.

Qualifications

• 1+ years of experience in Customer Service, luxury retail preferred.
• Poise and confidence to interact with high-end customers while maintaining confidentiality.
• People and relationship-driven.
• Driven to deliver first-class service and exceed customer expectations.
• Ability to recognize and respond to multiple priorities.
• Exceptional analytical, problem-solving and decision-making skills.
• Strategic, highly organized and results-oriented.
• Excellent verbal and written communication skills.
• Commitment to Quality with exceptional attention to detail.
• Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications.
• Willingness to work a flexible schedule, including evenings, weekends and holidays.

Responsibilities

• Live Our Vision, Values and Beliefs every day.
• Represent the RH brand through polished communication, personal appearance and professionalism.
• Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations.
• Collaborate with cross-functional partners and Leaders to ensure the customer’s needs are not only met but also exceeded.
• Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems.
• Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships.
• Qualify and educate potential design customers on services offered by RH Interior Design.

Skills

Customer service

Communication

Relationship building

Problem solving

Team player

Attention to detail

Energetic

Tools

Salesforce

Mac OS

iOS devices

Microsoft Office

Google Apps

Job description

RH is seeking a Customer Experience Associate in Corte Madera, CA to deliver exceptional service and elevate the luxury shopping experience.

You will engage with clients to understand their needs, guide them with RH product offerings, and collaborate with teams to ensure smooth service. The ideal candidate has 1+ year in customer service, thrives under pressure, and possesses polished communication and confidentiality when interacting with high-end clients.