Luxury Brand Customer Experience Specialist

Ralph Lauren; High Point (NC); On-site; USD 21,000 - 26,000; Full time

Job summary

Ralph Lauren Corporation is seeking a Customer Service Representative to deliver brand-right service and build customer loyalty. You will support inquiries across multiple channels, learn the product lineup, and use AI-enabled tools to assist customers effectively.

The role emphasizes a positive, professional customer experience, strong product knowledge, and teamwork within a fast-paced environment. Weekend, evening, and holiday shifts may be required.

Qualifications

• High school diploma or GED required.
• At least one year of customer service experience.
• Internet savvy with ability to navigate multiple browsers and search engines.
• Solid keyboard and computer skills.

Responsibilities

• Respond to inquiries about products, orders, sales and returns.
• Assist customers with navigating and placing orders on the website.
• Apply the ELEVATE customer experience framework to personalize interactions.
• Use AI-enabled technology and digital tools to enhance efficiency and decision-making.
• Maintain a positive, customer-centric focus across channels.

Skills

Customer service

Communication

Multichannel support

AI tools

Team player

Education

High school diploma

Tools

Windows

Browsers

Job description

Ralph Lauren Corporation is seeking a Customer Service Representative to deliver brand-right service and build customer loyalty. You will support inquiries across multiple channels, learn the product lineup, and use AI-enabled tools to assist customers effectively.

The role emphasizes a positive, professional customer experience, strong product knowledge, and teamwork within a fast-paced environment. Weekend, evening, and holiday shifts may be required.