Multi-Channel Customer Experience Specialist

Brobston Group; High Point (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Ralph Lauren is seeking a customer service representative to build and maintain strong customer relationships through multi-channel support. You will assist customers with product inquiries, website navigation, and order placement, while delivering brand-right service and resolving questions professionally.

You will work in a fast-paced environment, using CRM systems and digital tools to provide informed assistance and ensure a positive customer experience across all touchpoints.

Qualifications

• High school diploma or GED required; post-secondary education preferred.
• 1+ year of recent customer service experience in a contact center.
• Strong verbal and written communication, computer, keyboarding, and problem-solving skills.
• Ability to navigate multiple browsers and systems in a fast-paced environment.
• Must pass color deficiency, grammar, and writing assessments.

Responsibilities

• Respond to customer inquiries about products, promotions, orders, and returns.
• Assist customers with website navigation, order placement, and merchandise recommendations.
• Personalize customer interactions, resolve conflicts, research concerns, and de-escalate issues professionally.
• Maintain knowledge of products, policies, procedures, and support systems while using digital tools.
• Communicate clearly and courteously with customers and internal departments.

Skills

Verbal communication

Written communication

Computer skills

Problem solving

Multi-browser navigation

Education

High school diploma or GED

Post-secondary education preferred

Tools

CRM systems

Digital tools

Job description

Ralph Lauren is seeking a customer service representative to build and maintain strong customer relationships through multi-channel support. You will assist customers with product inquiries, website navigation, and order placement, while delivering brand-right service and resolving questions professionally.

You will work in a fast-paced environment, using CRM systems and digital tools to provide informed assistance and ensure a positive customer experience across all touchpoints.