Luxury Brand Concierge & Client Experience Lead

FOX MOTORS

Grand Rapids (MI)

On-site

USD 50,000 - 90,000

Full time

7 days ago

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Job summary

FOX MOTORS in Grand Rapids, MI is seeking a Porsche Sales Specialist to deliver a world-class luxury car experience from first contact to delivery. The role focuses on building lasting client relationships through empathy, product knowledge, and a consultative approach.

You will guide clients through custom orders, stay current on Porsche models, and collaborate with Service, Finance, and Delivery teams to ensure a seamless ownership journey and exceptional guest experiences.

Qualifications

Experience in high-touch sales or hospitality environments is preferred.
Demonstrated ability to build relationships with luxury-brand clients.
Excellent communication and presentation skills in multiple channels.

Responsibilities

Deliver a world-class Porsche experience from first contact to vehicle delivery.
Build authentic, lasting relationships with clients based on trust and empathy.
Guide clients through the custom ordering process with product knowledge.
Collaborate with Porsche team to meet individual and department goals.
Master brand training and stay current on Porsche models and features.
Manage client pipeline through CRM with accuracy and urgency.
Coordinate with Service, Finance, and Delivery teams for seamless ownership.