Luxury Brand Ambassador & Client Advisor

BoF Careers; New York (NY); On-site; USD 46,000 - 54,000; Full time

Job summary

Prada Group in the United States is seeking an hourly sales ambassador to promote brand philosophy and deliver an exceptional luxury shopping experience in-store. You will guide clients through product knowledge and tailor interactions to individual needs, maximizing sales while upholding brand standards.

The role emphasizes customer-centric service, relationship building, and staying informed on fashion trends.

Qualifications

• Passion for selling and stores.
• Curiosity and interest in luxury/fashion, art and design.
• Experience of building a long-lasting relationship with clients.
• Ability to work in a team as well as independently.
• Excellent communication and interpersonal skills.
• Ambition, resilience, self-motivation, result driven and problem solving.
• Passion and knowledge of the managed product category.
• English is a must; other languages are a plus.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and striving to meet their needs with excellent service.
• Capture Customer data into the CRM to personalize outreach and develop future opportunities.
• Embrace and promote the Omni Channel mindset.
• Collaborate with colleagues to ensure a consistent, exceptional experience and support a positive work environment.
• Welcome and serve customers providing an excellent in-store experience at all times.
• Engage in cross-selling to maximize sales and achieve individual KPIs.
• Stay up-to-date on fashion trends and competitors; demonstrate product knowledge.
• Handle customer complaints by liaising with the line manager as needed.
• Maintain shop floor and displays to high standard and comply with stock procedures.
• Contribute to security and loss-prevention efforts.

Skills

Passion for selling

Luxury/fashion knowledge

Client relationship building

Teamwork

Communication skills

Ambition & resilience

Product category knowledge

English proficiency

Job description

Prada Group in the United States is seeking an hourly sales ambassador to promote brand philosophy and deliver an exceptional luxury shopping experience in-store. You will guide clients through product knowledge and tailor interactions to individual needs, maximizing sales while upholding brand standards.

The role emphasizes customer-centric service, relationship building, and staying informed on fashion trends.