Luxury Brand Ambassador – Fashion & Customer Experience

Brobston Group; Chesterfield (MO); On-site; USD 24,000 - 36,000; Full time

Job summary

Ralph Lauren is seeking Brand Ambassadors who deliver a personalized and inspiring shopping experience. This entry-level leadership path emphasizes customer focus, curiosity, resourcefulness, and inclusivity as you grow within the brand.

As the entry point for future leadership, you will help achieve sales goals, participate in product and brand programs, and uphold store standards while delivering a premium RL experience to every customer.

Qualifications

• Experience in retail or similar high-volume environment.
• Strong customer service and communication skills.
• Ability to maneuver around sales floor and lift up to 30 lbs.
• Ability to operate the register and stay on feet for long hours.
• Flexible schedule including days, evenings, weekends, and travel as required.
• Ability to build positive relationships with customers and coworkers.

Responsibilities

• Provide excellent customer service with a customer-first mindset.
• Meet or exceed individual KPI goals using available tools.
• Contribute to monthly/quarterly/annual sales plans with the team.
• Engage customers via Polo Connect program.
• Demonstrate passion and knowledge of fashion and styling.
• Educate customers on programs, initiatives, resources, and offerings.
• Assist customers in fitting rooms with sizing and maintain standards.
• Maintain store standards on the sales floor and in back-of-house; open/close duties.
• Support floor sets and replenishment activities.
• Participate in trainings on compliance, product, and company initiatives.
• Balance tasks while prioritizing the RL experience.
• Provide feedback to management on product and category opportunities.
• Maintain store visuals and follow company guidelines.
• Support a professional, inclusive work environment and uphold policies.
• Collaborate with colleagues and contribute to a cohesive team.

Skills

Retail experience

Customer communication

Store operations

Register operation

Flexible schedule

Team collaboration

Job description

Ralph Lauren is seeking Brand Ambassadors who deliver a personalized and inspiring shopping experience. This entry-level leadership path emphasizes customer focus, curiosity, resourcefulness, and inclusivity as you grow within the brand.

As the entry point for future leadership, you will help achieve sales goals, participate in product and brand programs, and uphold store standards while delivering a premium RL experience to every customer.