Luxury Brand Ambassador — Fashion, Service & Growth Path

Ralph Lauren Corporation; Atlantic City (NJ); On-site; USD 35,000 - 48,000; Full time

Job summary

Ralph Lauren Brand Ambassadors serve as the entry point for future leadership roles within Ralph Lauren, delivering a personalized and inspiring shopping experience that exceeds customer expectations. They are expected to be customer-focused, curious, resourceful, and inclusive, contributing to a cohesive store team and the brand's standards.

Brand Ambassadors provide exceptional service in a fast-paced retail environment, helping customers with sizing, styling, and product education while

Qualifications

• Provides excellent customer service with a customer-first mindset.
• Meets or exceeds individual KPI targets and uses tools to drive performance.
• Demonstrates passion and knowledge of fashion and styling.

Responsibilities

• Provides excellent customer service, ensuring a customer-first mindset.
• Meets or exceeds individual KPI targets (SPH, data capture) and uses tools to drive performance.
• Contributes to monthly, quarterly, and annual sales plans with the team.
• Connects customers utilizing Polo Connect program.
• Demonstrates passion and knowledge of fashion and styling.
• Educates customers on programs and offerings available to them.
• Assists in fitting rooms with sizing and maintaining store standards.
• Maintains store standards and completes opening/closing responsibilities.

Skills

Customer service

Team player

Fashion knowledge

Communication skills

Job description

Ralph Lauren Brand Ambassadors serve as the entry point for future leadership roles within Ralph Lauren, delivering a personalized and inspiring shopping experience that exceeds customer expectations. They are expected to be customer-focused, curious, resourceful, and inclusive, contributing to a cohesive store team and the brand's standards.

Brand Ambassadors provide exceptional service in a fast-paced retail environment, helping customers with sizing, styling, and product education while