Luxury Brand Ambassador | Client Relations & Sales

Brunello Cucinelli; Short Hills (NJ); On-site; USD 50,000 - 70,000; Full time

Job summary

Brunello Cucinelli in Short Hills, NJ seeks Brand Ambassadors to deliver a memorable guest experience and support the Store Manager in achieving sales goals and operational objectives.

You will build client relationships, demonstrate product knowledge, coordinate with store leadership on cash handling, inventory, merchandising, and promotional activity, and act as a brand guardian embodying the brand philosophy and lifestyle.

Qualifications

• Strong affinity for Brunello Cucinelli brand and philosophy.
• Exceptional customer service and networking skills.
• Strong verbal and written communication skills.
• Proficient with POS systems and Microsoft Office Suite; Outlook and Excel.
• Ability to stand for extended periods and lift up to 40 pounds.

Responsibilities

• Provide industry leading customer service building guest loyalty through in-store experience.
• Maximize all selling opportunities to achieve (and exceed) individual sales goals while driving repeat business by utilizing clientele books and continuously looking for opportunities to convert one-time shoppers to long-term clients.
• Proactively avoid customer service issues by finding meaningful resolutions for customers and using best-in-class customer service.
• Continuously demonstrate product knowledge to enhance sales, use company-provided resources to deepen understanding of product assortment.
• Maintains awareness of all current marketing and promotional activity.
• Act as a brand ambassador emulating the brand aesthetic and embodying a strong sense of brand philosophy and lifestyle.
• Under the guidance and direction of Store Manager and/or other Store Leadership complete operational objectives including opening and closing the store, cash handling, inventory, and other tasks as assigned and demonstrates flexibility and adaptability when workload or tasks are changed as necessitated by business.
• Support and partner with the store manager in maintaining consistent inventory levels to prevent shrink and loss.
• Ensure visual merchandising standards are maintained throughout the day, assist with floor sets, and moves as needed.
• Utilizes business acumen (both written and verbal) in relation to store business, product assortment and business opportunities.
• Build effective working relationships with colleagues in our other stores and Corporate Partners.
• Demonstrates reliability and trustworthiness by acting with integrity in all interactions and following company Policy and guidelines.
• Promotes cooperation and commitment within the team to achieve goals and celebrates team accomplishments and shares credit with others.
• Proactively seeks feedback for performance and opportunities for growth.

Skills

Brand ambassadorship & philosophy

Customer service excellence

Networking skills

Verbal & written communication

Stand for long hours; lift up to 40lbs

Education

High School Diploma

Tools

POS systems

Microsoft Office Suite

Outlook

Excel

Job description

Brunello Cucinelli in Short Hills, NJ seeks Brand Ambassadors to deliver a memorable guest experience and support the Store Manager in achieving sales goals and operational objectives.

You will build client relationships, demonstrate product knowledge, coordinate with store leadership on cash handling, inventory, merchandising, and promotional activity, and act as a brand guardian embodying the brand philosophy and lifestyle.