Luxury Boutique Store Manager & Brand Ambassador

Frette; Boston (MA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Commission & performance bonuses

Job summary

Frette’s Boston boutique seeks an entrepreneurial Store Manager to lead operations, sales and a luxury client experience. You will grow revenue, recruit and mentor a high-performing team, and build strong designer and hospitality partnerships for brand elevation.

You will drive KPI performance, deliver white-glove service, and manage CRM-driven clienteling with bespoke offerings and in-home consultations as part of a dynamic luxury retail environment.

Qualifications

• Several years of retail management experience, preferably within luxury retail, hospitality, or interior design.
• Proven track record of driving revenue growth and leading high-performing teams.
• Strong business acumen with the ability to analyze trends and adapt strategies.
• Exceptional leadership, communication, and interpersonal skills.
• Experience with CRM tools, clienteling, and relationship-driven selling.
• Highly organized with strong problem-solving and decision-making abilities.
• Proficiency in POS systems, Microsoft Office, and Google Workspace.
• Flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Lead, coach, and inspire a high-performing team to consistently exceed sales and service goals.
• Recruit, develop, and retain top talent while fostering a culture of accountability and collaboration.
• Set clear expectations, analyze performance, and implement action plans to drive results.
• Lead daily and monthly meetings to align priorities, communicate business updates, and strengthen team engagement.
• Act as a Frette Brand Ambassador, storytelling around heritage and craftsmanship.
• Drive store profitability through KPI management and strategic decision-making.
• Build and maintain a loyal client base through CRM, outreach, and personalized service.
• Establish partnerships with interior designers, hospitality partners, and local businesses to grow brand presence.
• Ensure an exceptional “white glove” client experience, including bespoke services and in-home consultations.
• Oversee all aspects of store operations including scheduling, reporting, and financial performance.
• Ensure execution of visual merchandising and brand presentation standards.
• Manage inventory, stock flow, and loss prevention processes.
• Partner with corporate teams to execute business initiatives and continuously improve store performance.
• Maintain compliance with company policies, procedures, and legal requirements.

Skills

Retail management

Leadership

Luxury retail

Clienteling

CRM tools

Communication

POS systems

Microsoft Office

Google Workspace

Tools

CRM tools

POS systems

Microsoft Office

Google Workspace

Job description

Frette’s Boston boutique seeks an entrepreneurial Store Manager to lead operations, sales and a luxury client experience. You will grow revenue, recruit and mentor a high-performing team, and build strong designer and hospitality partnerships for brand elevation.

You will drive KPI performance, deliver white-glove service, and manage CRM-driven clienteling with bespoke offerings and in-home consultations as part of a dynamic luxury retail environment.