Luxury Boutique Store Manager – Brand & Team Leader

Frette North America Inc.; Boston (MA); On-site; USD 95,000 - 105,000; Full time

Job summary

Frette North America Inc. seeks an entrepreneurial Store Manager for its Boston boutique to lead the team, drive sales, and deliver a white‑glove client experience in a premium market. You will manage performance, recruit top talent, and partner with designers and hospitality partners to grow brand presence.

You will model storytelling around heritage, oversee operations, and optimize inventory while maintaining brand standards and exceptional service for discerning clients.

Qualifications

• Several years of retail management experience, preferably within luxury retail, hospitality, or interior design.
• Proven track record of driving revenue growth and leading high‑performing teams.
• Strong business acumen with the ability to analyze trends and adapt strategies.
• Exceptional leadership, communication, and interpersonal skills.
• Experience with CRM tools, clienteling, and relationship‑driven selling.
• Highly organized with strong problem‑solving and decision‑making abilities.

Responsibilities

• Lead, coach, and inspire a high-performing team to consistently exceed sales and service goals.
• Recruit, develop, and retain top talent while fostering a culture of accountability and collaboration.
• Set clear expectations, analyze performance, and implement action plans to drive results.
• Lead daily and monthly meetings to align priorities, communicate business updates, and strengthen team engagement.
• Act as a Frette Brand Ambassador, modeling elevated selling and storytelling around heritage and craftsmanship.
• Drive store profitability through strong KPI management and strategic decision‑making.
• Build and maintain a loyal client base through CRM, outreach, and personalized service.
• Establish partnerships with interior designers, hospitality partners, and local businesses to grow the brand presence.

Skills

Leadership

CRM

Clienteling

KPI management

Revenue growth

Communication

Interpersonal skills

Organization

POS systems

Microsoft Office

Tools

POS systems

Microsoft Office

Google Workspace

CRM software

Job description

Frette North America Inc. seeks an entrepreneurial Store Manager for its Boston boutique to lead the team, drive sales, and deliver a white‑glove client experience in a premium market. You will manage performance, recruit top talent, and partner with designers and hospitality partners to grow brand presence.

You will model storytelling around heritage, oversee operations, and optimize inventory while maintaining brand standards and exceptional service for discerning clients.