Sales Specialist

Frette; Houston (TX); On-site; USD 40,000 - 54,000; Full time

Job summary

Frette, a luxury Italian home brand, seeks a full-time Sales role with Keyholder responsibilities in Houston. The role centers on creating outstanding client experiences, building relationships, and driving sales with proactive follow-up and personal shopping.

Responsibilities include prospecting, appointments, product knowledge, and collaboration with designers, realtors, and hospitality partners to grow the Houston location.

Qualifications

• Experience in luxury retail or related fields.
• Strong clienteling and customer service skills.
• Ability to work weekends and holidays and meet sales goals.

Responsibilities

• Help clients find the right bedding, bath and home products for their needs.
• Learn Frette products to explain features, materials and benefits.
• Build long-term relationships with clients.
• Call, text, email and follow up with existing and potential clients.
• Create appointments and personalized shopping experiences.
• Prospect for new business and develop relationships with designers, real estate professionals, hospitality partners and other clients.
• Work toward individual and store sales goals.
• Process purchases and assist with client questions or after-sale needs.
• Maintain store visual presentation and overall appearance.

Skills

Customer service

Clienteling

Retail sales

Relationship building

Prospecting

Communication

Organization

Tech savvy

Tools

POS systems

Basic computer programs

Job description

Frette is an Italian luxury home brand that has been around since 1860. We specialize in high-end bedding, bath, and home products made with premium materials and craftsmanship. Frette can be found in luxury hotels like The Ritz and The Peninsula, as well as private homes, yachts, and jets around the world.

About the Role

This is a full-time sales position with some added Keyholder responsibility. The main focus is creating a great client experience, building relationships, and driving sales.

This is also more than just waiting for customers to walk into the store. A successful person in this role will be comfortable following up with clients, building their own book of business, creating appointments, and looking for new opportunities both inside and outside the store.

What You’ll Be Doing

• Helping clients find the right bedding, bath, and home products for their needs
• Learning Frette products so you can confidently explain features, materials, and benefits
• Building long-term relationships with clients
• Calling, texting, emailing, and following up with existing and potential clients
• Creating appointments and personalized shopping experiences
• Prospecting for new business and developing relationships with designers, realtors, home professionals, hospitality partners, and other potential clients
• Working toward individual and store sales goals
• Processing purchases and assisting with client questions or after-sale needs
• Helping maintain the visual presentation and overall appearance of the store
• Supporting events and special client appointments
• Opening and closing the store as a Keyholder
• Assisting the General Manager with daily store operations and helping lead when needed
• Supporting and collaborating with the rest of the team

What We’re Looking For

Someone who is polished, personable, self-motivated, and genuinely enjoys selling and working with people.

Luxury experience is great, but someone with a strong background in retail, furniture/home, jewelry, fashion, hospitality, interior design, or commissioned sales could also be a strong fit.

You should be:

• Comfortable starting conversations and building relationships
• Sales-driven and motivated by goals
• Strong with customer service and clienteling
• Able to work independently without needing constant direction
• Comfortable following up and prospecting for business
• Organized and detail-oriented
• Comfortable using POS systems and basic computer programs
• Willing to learn product knowledge and participate in training
• Able to work weekends and holidays when needed
• Comfortable taking on Keyholder and basic leadership responsibilities

The ideal person is someone who doesn’t just ask, "Who is coming into the store today?" but also thinks, "Who can I reach out to today, what relationship can I build, and where can I find my next client?"

Ultimately, we’re looking for someone who can sell, build relationships, take ownership of their business, and help us grow the Houston location.