Luxury Boutique Sales Advisor for VIP Clients

Frette; Palo Alto (CA); On-site; USD 23,000 - 39,000; Full time

Job summary

Frette in Palo Alto at the Stanford Shopping Center is seeking a Sales Specialist to engage discerning clients, Diamond Club members, interior designers, architects, and hospitality partners while representing a heritage luxury brand.

You will build lasting relationships, manage client data per CRM guidelines, and deliver white-glove service including home consultations, with a focus on elevated client experiences and career growth within luxury retail.

Qualifications

• Experience in luxury retail, hospitality, or interior design preferred.
• Retail availability includes evenings, weekends, and holidays.
• Proficiency with POS, Microsoft Office, and Google Workspace.
• Detail-oriented with strong organization and follow-up skills.
• Ability to manage competing priorities in a fast-paced environment.
• Team-oriented but also self-driven with an entrepreneurial spirit.
• Excellent time management and problem-solving skills.
• Ability to build and maintain effective working relationships with team members.

Responsibilities

• Meet company and personal sales goals by upholding selling ceremonies and fostering client relationships.
• Drive and exceed KPI goals by ensuring high-level service to clients.
• Capture client data per CRM guidelines for authentic outreach and rapport building.
• Handle client inquiries across channels including email, phone, WhatsApp and messaging.
• Perform sales and register transactions and process payments.
• Create quotes and coordinate bespoke alterations to fulfill orders.
• Offer and execute white glove services including home consultations and installations.

Skills

Luxury retail experience

Client relations

Time management

Team player

POS proficiency

Tools

POS system

Microsoft Office

Google Workspace

Job description

Frette in Palo Alto at the Stanford Shopping Center is seeking a Sales Specialist to engage discerning clients, Diamond Club members, interior designers, architects, and hospitality partners while representing a heritage luxury brand.

You will build lasting relationships, manage client data per CRM guidelines, and deliver white-glove service including home consultations, with a focus on elevated client experiences and career growth within luxury retail.