Store Manager (Luxury Retail)

Frette; Boston (MA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Commission & performance bonuses

Job summary

Frette’s Boston boutique seeks an entrepreneurial Store Manager to lead operations, sales and a luxury client experience. You will grow revenue, recruit and mentor a high-performing team, and build strong designer and hospitality partnerships for brand elevation.

You will drive KPI performance, deliver white-glove service, and manage CRM-driven clienteling with bespoke offerings and in-home consultations as part of a dynamic luxury retail environment.

Qualifications

• Several years of retail management experience, preferably within luxury retail, hospitality, or interior design.
• Proven track record of driving revenue growth and leading high-performing teams.
• Strong business acumen with the ability to analyze trends and adapt strategies.
• Exceptional leadership, communication, and interpersonal skills.
• Experience with CRM tools, clienteling, and relationship-driven selling.
• Highly organized with strong problem-solving and decision-making abilities.
• Proficiency in POS systems, Microsoft Office, and Google Workspace.
• Flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Lead, coach, and inspire a high-performing team to consistently exceed sales and service goals.
• Recruit, develop, and retain top talent while fostering a culture of accountability and collaboration.
• Set clear expectations, analyze performance, and implement action plans to drive results.
• Lead daily and monthly meetings to align priorities, communicate business updates, and strengthen team engagement.
• Act as a Frette Brand Ambassador, storytelling around heritage and craftsmanship.
• Drive store profitability through KPI management and strategic decision-making.
• Build and maintain a loyal client base through CRM, outreach, and personalized service.
• Establish partnerships with interior designers, hospitality partners, and local businesses to grow brand presence.
• Ensure an exceptional “white glove” client experience, including bespoke services and in-home consultations.
• Oversee all aspects of store operations including scheduling, reporting, and financial performance.
• Ensure execution of visual merchandising and brand presentation standards.
• Manage inventory, stock flow, and loss prevention processes.
• Partner with corporate teams to execute business initiatives and continuously improve store performance.
• Maintain compliance with company policies, procedures, and legal requirements.

Skills

Retail management

Leadership

Luxury retail

Clienteling

CRM tools

Communication

POS systems

Microsoft Office

Google Workspace

Tools

CRM tools

POS systems

Microsoft Office

Google Workspace

Job description

For over 160 years, Frette has crafted exquisite linens, blending Italian artistry with timeless luxury. Master artisans in Monza and Milan transform the finest fibers into creations of unmatched quality and elegance. Renowned for its signature finish, Frette has graced iconic destinations—from St. Peter’s Basilica to the Orient Express—while over 500 European royal families have slept beneath its sheets. Today, its legacy lives on in luxury hotels, private residences, yachts, and jets, remaining dedicated to outfitting the world’s most exceptional spaces.

We are seeking an entrepreneurial and results-driven Store Manager to lead our Boston boutique and drive business performance in a growing market.

Key Responsibilities

• Lead, coach, and inspire a high-performing team to consistently exceed sales and service goals
• Recruit, develop, and retain top talent while fostering a culture of accountability and collaboration
• Set clear expectations, analyze performance, and implement action plans to drive results
• Lead daily and monthly meetings to align priorities, communicate business updates, and strengthen team engagement

Sales & Business Development

• Act as a Frette Brand Ambassador, modeling elevated selling and storytelling around heritage and craftsmanship
• Drive store profitability through strong KPI management and strategic decision-making
• Build and maintain a loyal client base through CRM, outreach, and personalized service
• Establish partnerships with interior designers, hospitality partners, and local businesses to grow the brand presence
• Ensure an exceptional “white glove” client experience, including bespoke services and in-home consultations

Operations & Store Excellence

• Oversee all aspects of store operations including scheduling, reporting, and financial performance
• Ensure execution of visual merchandising and brand presentation standards
• Manage inventory, stock flow, and loss prevention processes
• Partner with corporate teams to execute business initiatives and continuously improve store performance
• Maintain compliance with company policies, procedures, and legal requirements

Qualifications

• Several years of retail management experience, preferably within luxury retail, hospitality, or interior design required
• Proven track record of driving revenue growth and leading high-performing teams
• Strong business acumen with the ability to analyze trends and adapt strategies
• Exceptional leadership, communication, and interpersonal skills
• Experience with CRM tools, clienteling, and relationship-driven selling
• Highly organized with strong problem-solving and decision-making abilities
• Proficiency in POS systems, Microsoft Office, and Google Workspace
• Flexible schedule, including evenings, weekends, and holidays

Physical Requirements

• Ability to lift and mobilize items up to 40 lbs. using appropriate equipment and techniques
• Ability to move throughout the boutique, stockroom, and offsite locations as needed
• Ability to stand for extended periods and perform physical tasks including bending, stooping, and climbing ladders

Additional Information

Frette offers a competitive compensation package including base salary, commission, and performance-based bonus opportunities. This role presents a unique opportunity to lead within a globally recognized luxury brand while making a direct impact on business performance and team success.

It is the policy and commitment of Frette to provide equal employment and advancement opportunities to all individuals. The objective of Frette is to recruit, hire, train, and promote the most qualified applicants into all job levels. Frette does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age disability, or any other characteristic protected by law. Frette will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in any undue hardship to the Company. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.