Luxury Brand Store Manager — Client Experience Leader

PRADA; Boston (MA); On-site; USD 120,000 - 135,000; Full time

Job summary

Prada Group is seeking a Store Manager in Boston to lead a premium luxury retail team, own store performance, and ensure an exceptional client experience. You will be on the sales floor, coach the team, and drive omni-channel initiatives to increase footfall and client loyalty.

The ideal candidate brings luxury retail leadership, strong sales skills, and a passion for fashion and design, with fluency in English and a proactive, organized approach to daily operations.

Qualifications

• Business-focused with luxury retail acumen.
• Proven ability to drive sales KPIs and store performance.
• Strong clienteling and relationship-building skills.
• Experience recruiting and coaching teams for growth.
• Excellent communication and leadership in a premium brand.
• Fluent English; additional languages a plus.

Responsibilities

• Drive and maximize sales performances.
• Propose and develop business plans.
• Lead store team to exceed KPIs.
• Represent the Company on the local market and attract clients.
• Be present on the sales floor to deliver superior service.
• Foster Omni Channel development within the team.
• Meet store operating budget and manage expenses.
• Build and maintain strong client relationships and loyalty.
• Attract and recruit top talent through networking and scouting.
• Coordinate with Merchandising, Visual, and Retail Operations on strategy.

Skills

Leadership

Team management

Sales-driven

Client service

Communication

Motivation

Assertive

Organized

Product/market knowledge

English proficiency

Education

Business/Retail Management degree

Job description

Prada Group is seeking a Store Manager in Boston to lead a premium luxury retail team, own store performance, and ensure an exceptional client experience. You will be on the sales floor, coach the team, and drive omni-channel initiatives to increase footfall and client loyalty.

The ideal candidate brings luxury retail leadership, strong sales skills, and a passion for fashion and design, with fluency in English and a proactive, organized approach to daily operations.