Luxury Store Leader: Elevate Client Experience

CH Carolina Herrera; Boston (MA); On-site; USD 52,000 - 76,000; Full time

Job summary

CH Carolina Herrera in Boston is seeking an Assistant Store Manager to drive sales, elevate the luxury client experience, and support daily store excellence.

You will lead the team, coach staff, manage KPIs, and ensure impeccable presentation while upholding brand standards.

This role requires strong communication, product knowledge, and flexibility to work evenings and weekends in a fast‑paced, international boutique environment.

Qualifications

• Minimum 3 years of retail experience, preferably luxury, premium, or fashion.
• Proven ability to achieve sales goals and deliver exceptional client experience.
• Strong interpersonal communication and ability to connect authentically with clients.
• Excellent product-presentation, styling, and storytelling abilities.
• Highly organized, detail-oriented, and committed to luxury boutique standards.
• Ability to multitask, prioritize, and perform calmly in a fast-paced environment.
• Strong POS accuracy and comfort with handling transactions.
• Professional, polished presentation aligned with brand standards.
• Ability to stand for extended periods and lift up to 35 lbs.
• Flexible availability including evenings, weekends, holidays, and peak periods.

Responsibilities

• Drive sales by monitoring KPIs and implementing action plans.
• Elevate client experience through personalized service and clienteling.
• Lead and develop store staff, with coaching and performance feedback.
• Maintain store standards, visuals, stock, and cash handling.
• Serve as brand expert to maximize sell-through and product knowledge.
• Collaborate with management to support store initiatives.

Skills

Retail leadership

Customer service

Product presentation

Storytelling

Coaching

Team development

Tools

POS system

Job description

CH Carolina Herrera in Boston is seeking an Assistant Store Manager to drive sales, elevate the luxury client experience, and support daily store excellence.

You will lead the team, coach staff, manage KPIs, and ensure impeccable presentation while upholding brand standards.

This role requires strong communication, product knowledge, and flexibility to work evenings and weekends in a fast‑paced, international boutique environment.