Luxury Retail Sales Experience Lead

Richemont; Illinois; On-site; USD 115,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health savings account

401(k) with employer match

Paid time off

Wellness reimbursement

Employee assistance program

Volunteer days off

Job summary

Cartier North America is seeking a Sales Experience Manager to lead boutique sales, build strong client relationships, and drive the customer experience across the boutique. You will collaborate with leadership to align CRM, marketing, and retail strategies while coaching the team to meet KPIs and sales targets.

The role requires 8-10 years in luxury retail or hospitality, demonstrated management skills, and availability for weekend retail hours.

Qualifications

• 8-10 years of management experience in luxury retail or hospitality.
• Experience managing direct reports.
• Must be available to work retail hours, including weekends.
• SAP experience preferred.
• Strong leadership and interpersonal skills.

Responsibilities

• Lead business development for the boutique by creating and developing relationships through all client interactions.
• Drive sales and care service team to consistently achieve or exceed sales targets and KPIs.
• Partner with Boutique leadership, and team, on CRM efforts such as client outreach, data capture, and repurchase rate.

Skills

Leadership

Client relationship management

Team management

Strategic thinking

Education

Bachelor’s degree in business-related field

Tools

SAP

Job description

Cartier North America is seeking a Sales Experience Manager to lead boutique sales, build strong client relationships, and drive the customer experience across the boutique. You will collaborate with leadership to align CRM, marketing, and retail strategies while coaching the team to meet KPIs and sales targets.

The role requires 8-10 years in luxury retail or hospitality, demonstrated management skills, and availability for weekend retail hours.