Luxury Boutique Sales Experience Lead

Cartier; New York (NY); On-site; USD 115,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with employer match

Paid time off

Wellness reimbursement

Volunteer days

Employee assistance program

Job summary

Cartier North America is seeking a Sales Experience Manager to lead client relationships, drive sales, and elevate service standards across our New York boutique. The role demands deep luxury retail knowledge, strategic CRM execution, and collaboration with PR for events and VIP initiatives.

You will recruit, mentor, and develop a high-performing team, align boutique strategies with brand initiatives, and ensure exceptional client experiences that foster long-term loyalty and prestige.

Qualifications

• 8–10 years of management experience in luxury retail or hospitality.
• Bachelor’s degree in business or related field required.
• Strong leadership and client-service orientation.
• Ability to work retail hours including weekends.
• Experience with SAP is preferred.

Responsibilities

• Lead development of client relationships and memorable client experiences.
• Drive sales and care service teams to meet or exceed targets and KPIs.
• Develop boutique sales strategy through knowledge of local market opportunities.
• Coordinate CRM efforts: client outreach, data capture, repurchase rate.
• Collaborate with PR for visiting stylists and photo shoots.

Skills

Client relationships

Luxury retail

Sales leadership

KPI tracking

CRM proficiency

Team mentoring

Communication

Education

Bachelor’s degree in business or related field

Tools

SAP

Job description

Cartier North America is seeking a Sales Experience Manager to lead client relationships, drive sales, and elevate service standards across our New York boutique. The role demands deep luxury retail knowledge, strategic CRM execution, and collaboration with PR for events and VIP initiatives.

You will recruit, mentor, and develop a high-performing team, align boutique strategies with brand initiatives, and ensure exceptional client experiences that foster long-term loyalty and prestige.