Luxury Boutique Experience & Sales Lead

Compagnie Financière Richemont SA; New York (NY); On-site; USD 115,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, and vision

Health savings account

401(k) with employer match

Paid time off

Wellness reimbursement

Volunteer days off

Job summary

Cartier North America is seeking a Sales Experience Manager to lead boutique client relationships, drive sales, and develop proactive strategies with store leadership and CRM teams. The role focuses on delivering exceptional client experiences, mentoring staff, and achieving KPIs in a fast-paced luxury retail environment.

Ideal candidates have 8–10 years of luxury retail management, strong leadership, and the ability to work retail hours, including weekends. SAP experience is preferred.

Qualifications

• Bachelor’s degree in a business-related field is a plus.
• 8–10 years of management experience, especially in luxury retail or hospitality.
• Strong leadership and interpersonal skills required.

Responsibilities

• Lead business development for the boutique by developing client relationships and memorable client experiences.
• Drive sales and care service teams to consistently reach KPIs and targets.
• Collaborate with Boutique leadership, PR and CRM teams to enhance client strategies and data capture.

Skills

Management experience

Luxury retail

Client relationships

Leadership

Education

Bachelor’s degree in business

Tools

SAP

Job description

Cartier North America is seeking a Sales Experience Manager to lead boutique client relationships, drive sales, and develop proactive strategies with store leadership and CRM teams. The role focuses on delivering exceptional client experiences, mentoring staff, and achieving KPIs in a fast-paced luxury retail environment.

Ideal candidates have 8–10 years of luxury retail management, strong leadership, and the ability to work retail hours, including weekends. SAP experience is preferred.