Luxury Boutique Sales Experience Leader

Cartier; Troy (OH); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

HSA/FSA and 401(k) with employer match

Paid time off and wellness programs

Volunteer days off

Job summary

Cartier North America is seeking a Sales Experience Manager to lead the client relations and sales team. You will drive memorable experiences for boutique visitors, implement proactive sales strategies, and collaborate with CRM efforts and VIP client programs.

You will manage a talented team, partner with leadership on business opportunities, and contribute to prestige partnerships while maintaining Cartier standards and exceptional client service.

Qualifications

• Bachelor’s degree in a business-related field is a plus.
• 8–10 years of management experience, preferably in luxury retail or hospitality.
• Experience managing direct reports.
• Must be available to work retail hours and travel for training and events.
• Previous SAP experience preferred.
• Strong leadership and communication skills.
• Entrepreneurial spirit to build client relationships.

Responsibilities

• Lead the sales and care service team to meet or exceed sales targets and KPIs.
• Develop excellent client relationships by creating memorable experiences for clients and boutique visitors.
• Assess local market opportunities and implement proactive sales strategies.
• Collaborate with boutique leadership on CRM efforts, data capture, and repurchase rate.
• Lead networking activities and coordinate with PR for visits and shoots.
• Develop Prestige Partnership strategies to increase prestige sales and VIP client base.
• Prepare regular sales reporting and qualitative business development analysis.

Skills

Leadership

Analytical skills

Organizational skills

Interpersonal communication

Entrepreneurial spirit

Creativity

Collaboration

Client service mindset

Attention to detail

Multi-tasking

Education

Bachelor’s degree in business-related field

Tools

SAP

Job description

Cartier North America is seeking a Sales Experience Manager to lead the client relations and sales team. You will drive memorable experiences for boutique visitors, implement proactive sales strategies, and collaborate with CRM efforts and VIP client programs.

You will manage a talented team, partner with leadership on business opportunities, and contribute to prestige partnerships while maintaining Cartier standards and exceptional client service.