Sales Specialist

SmartRecruiters, Inc.; Palo Alto (CA); On-site; USD 23,000 - 39,000; Full time

Job summary

Frette in Palo Alto at the Stanford Shopping Center is seeking a Sales Specialist to engage discerning clients, Diamond Club members, interior designers, architects, and hospitality partners while representing a heritage luxury brand.

You will build lasting relationships, manage client data per CRM guidelines, and deliver white-glove service including home consultations, with a focus on elevated client experiences and career growth within luxury retail.

Qualifications

• Experience in luxury retail, hospitality, or interior design preferred.
• Retail availability includes evenings, weekends, and holidays.
• Proficiency with POS, Microsoft Office, and Google Workspace.
• Detail-oriented with strong organization and follow-up skills.
• Ability to manage competing priorities in a fast-paced environment.
• Team-oriented but also self-driven with an entrepreneurial spirit.
• Excellent time management and problem-solving skills.
• Ability to build and maintain effective working relationships with team members.

Responsibilities

• Meet company and personal sales goals by upholding selling ceremonies and fostering client relationships.
• Drive and exceed KPI goals by ensuring high-level service to clients.
• Capture client data per CRM guidelines for authentic outreach and rapport building.
• Handle client inquiries across channels including email, phone, WhatsApp and messaging.
• Perform sales and register transactions and process payments.
• Create quotes and coordinate bespoke alterations to fulfill orders.
• Offer and execute white glove services including home consultations and installations.

Skills

Luxury retail experience

Client relations

Time management

Team player

POS proficiency

Tools

POS system

Microsoft Office

Google Workspace

Job description

For over 164 years, Frette has crafted exquisite linens, blending Italian artistry with timeless luxury. Master artisans in Concorezzoand Milan transform the finest fibers into creations of unmatched quality and elegance. Renowned for its signature finish, Frette has graced iconic destinations—from St. Peter’s Basilica to the Orient Express—while over 500 European royal families have slept beneath its sheets. Today, its legacy lives on in luxury hotels, private residences, yachts, and jets, remaining dedicated to outfitting the world’s most exceptional spaces.

Job Description

Working at Frette is more than a job. It is an opportunity to become a tastemaker in your own right.

We are seeking a Sales Specialist to join our boutique in Palo Alto at the Stanford Shopping Center!

This role is designed for individuals who aspire to become trusted advisors, style curators, and relationship builders within the world of luxury. You will work closely with discerning clients, established Diamond Club members, interior designers, architects, luxury real estate professionals, hospitality partners, and other influential members of the luxury community while representing one of the world's most respected heritage brands.

This boutique serves entrepreneurs, executives, design enthusiasts, and global travelers seeking elevated lifestyle experiences and exceptional service.

What You’ll Gain

• Represent one of the world’s most respected luxury lifestyle brands.
• Build your own book of business and establish yourself as a trusted advisor within the luxury design and lifestyle community.
• Build meaningful relationships with discerning local and international clientele.
• Expand your network among designers, architects, luxury real estate professionals, hospitality partners, and tastemakers.
• Develop expertise in luxury living, interior style, and elevated client experiences.
• Learn from experienced leaders and gain exposure to the worlds of luxury retail, hospitality, design, and client advisory.

Compensation, Benefits & Career Development

At Frette, we recognize that exceptional talent deserves meaningful rewards. We are committed to supporting our team members through competitive compensation, comprehensive benefits, professional development opportunities, and recognition programs that celebrate success.

Compensation & Incentives

• Competitive hourly base pay of up to $28per hour
• Monthly individual commission opportunities
• Guaranteed commission during your first three months
• Quarterly sales bonus opportunities
• Anniversary incentives and employee recognition programs
• Full-time employment with consistent scheduling

Qualifications

CLIENT ACQUISITION AND RETENTION:

• Meet company and personal sales goals by upholding Frette’s selling ceremonies, as well as fostering client relationships.
• Drive and exceed individual KPI goals by ensuring the highest level of service to the client.
• Capture client data as per Frette’s CRM guidelines, to complete authentic and personal client outreach to develop rapport and generate lasting relationships for client acquisition and retention.
• Handle client inquiries across all channels of communication including email, phone, WhatsApp, and messaging.
• Perform various sales and register transactions including ringing purchases (in-person/phone/email), processing of cash or credit payments, and counting money.
• Create quotes using Frette branded templates for clients and coordinate bespoke or alterations as needed to fulfill the client’s orders.
• Offer and execute Frette’s white glove services, including home consultations and installations, to build add-on sales and client relations.
• Demonstrate a sense of pride, commitment, and passion for the brand and our clients, treating clients and store team professionally, courteously, and respectfully.
• Maintain awareness of all marketing activations to maximize the ROI.

OPERATIONS:

• Efficiently execute the following daily performance needs, including but not limited to: key holder opening and closing store procedures, cash handling, charge sends, returns and exchanges, resolving client concerns as well as completing and relaying all required reporting.
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized.
• Participate in maintaining visual standards, including VM rotations, bed changes, and daily VM and cleanliness standards.
• Liaise and partner with IT on any helpdesk-related inquiries.

Additional responsibilities as needed per business needs as identified by the Store Manager and Corporate Business Partners

SKILLS AND QUALIFICATIONS:

• Years of experience within a luxury retail environment, hospitality, or interior design preferred.
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays.
• Proficiency with retail operating systems including POS, Microsoft Office, and Google Workspace.
• Detail-oriented with strong organization and follow-up skills.
• Ability to manage competing priorities in a fast-paced environment.
• Demonstrates a positive attitude that contributes to a positive team environment.
• Team-oriented but also self-driven with an entrepreneurial spirit.
• Excellent time management and problem-solving skills as well as the ability to use good judgment when making decisions.
• Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance.

PHYSICAL REQUIREMENTS:

• Ability to lift and mobilize small to medium items up to 40 lbs. while utilizing appropriate equipment and techniques.
• Ability to maneuver effectively around the boutique floor, stock room, and offsite.
• Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and OSHA-approved ladder safety.

Additional Information

All your information will be kept confidential according to EEO guidelines.

It is the policy and commitment of Frette to provide equal employment and advancement opportunities to all individuals. The objective of Frette is to recruit, hire, train, and promote the most qualified applicants into all job levels. Frette does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age disability, or any other characteristic protected by law. Frette will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in any undue hardship to the Company. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

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